I cannot escalate disputes made on payments to a fraudulent seller and it has been 7 days already.

ABHCap
New Community Member

Hi. I am trying to escalate 2 disputes made on payments to a fraudulent seller but I cannot find any buttons on the dispute resolution pages to escalate the cases. And it says the cases will soon be closed if I do not escalate them. What do I do? Thanks in advance.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ABHCap 

 

Here's how to escalate a dispute:

  1. Go to your Resolution Center.
  2. Click View next to the dispute you want to escalate. 
  3. Click Escalate to PayPal at the bottom of the page. 
  4. Add any relevant information for escalating the dispute and click Submit.

Or ask customer service to escalate at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

 

 


Kudos & Solved are greatly appreciated. 🙂
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ABHCap
New Community Member

I couldn't find the Escalate to PayPal button at the bottom of the page. What else can I do?

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