How long should I wait for an item to arrive before opening a dispute?

[Maz_1]

Hi everyone, 

How long should I wait for an item to arrive before opening a dispute?

I bought something from the US on 23rd August, it was shipped on the 26th August , departed the US on the 3rd September and I have no further tracking.

I have contacted the company but they keep telling me to wait.....but how much longer do I need to wait?

UPS are no help and Auspost have received a as they called it a "pre-emptive" scan but it has not been physically scanned into their system so they can't help either.

Can I open a dispute or do I need to wait longer?

Thanks Kind regards Maz

[sharpiemarker]

@Maz_1 

You have 180 days from date of payment to file dispute so plenty of time to spare. Logistically, shipments to AU is gonna take awhile anyway.