How do I progress a case in the Resolution Centre? Seller is not responding.

[Ade33]

I'm new to problems with PayPal, and I'm finding the Resolution Centre very confusing.   I've opened a case, and sent the vendor a message.  I've also sent them a message outside of PayPal, from my email.  No response, and the message I sent outside of paypal has now been returned as undeliverable as the Host address seems to have been taken down.   How do I progress this with PayPal?   The screen says it is waiting for a response from the seller, but I don't think we're going to get one.

There is a scary message at the bottom that says "This case will be auto-closed if it isn't resolved by 4 May 2022 at 20:43:38 BST".   Why would they close a case that ISN'T resolved?   How to I stop it from closing, and move to the next step?

thanks for your help

[kernowlass]

@Ade33 

They normally give you a date for the seller to respond, if they don't do so then you should have the chance to escalate to a claim before the dispute times out.

[Ade33]

Thank you for the reply.   Still no response from the seller, and I can't see a date by which one must be received.  Please can you tell me how to escalate this to a claim?   

thanks

Ade

[kernowlass]

@Ade33 

https://www.paypal.com/uk/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...