HELP Message Center Not Answering

[maggtreasurer]

Anyone else notice that the Message Center is not working today? I've tried to get help a few times today and nothing happens after I type in my question. I've also gotten log in errors - Try Again - and errors when trying to update my account. Someone needs to have their eye on the ball.... They put a hold on our funds because they think we are a new account but we really just changed our account's categorization to a Charity so there's no reason to put a hold on our funds. Would be nice if someone was available to help us.... One more thing - I'm so sick of the CAPTCHAS! Can't you put a cookie down so I don't have to do that every time I log in?!

[PayPal_RachelK]

Hi @maggtreasurer,

Welcome to the PayPal Community and thank you for your post!

Based on what you have explained, it sounds like your account is currently limited. I am sorry to hear this. When you change any business information in your PayPal account, a limitation can be placed to verify the details you updated. If you changed your business type, we would need to confirm this. 

When an account limitation is placed, you would be required to complete all the steps in the Resolution Center to resolve it. Once all the steps are done, your account would be sent for review. You would then be updated via email. 

If you require any further assistance, please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.

I hope you get this sorted!

- Rachel