Closed dispute multiple transactions. Two were valid charges but cant remove from a closed case?

Kristimichele79
Contributor
Contributor
I disputed 6 charges made from my account. Two of them I disputed accidentally and have no way of removing them from the dispute since it was closed very quickly. How can I get those those two transactions dispute reversed so the merchant gets paid and doesn't get a dispute on their record?
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2 REPLIES 2

PayPal_JonK
Moderator
Moderator

Hello @Kristimichele79

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some hiccups with a recent dispute. I would recommend reaching out to our Customer Support for assistance here. They'll be able to advise you if they're able to cancel a portion of that dispute and continue with the rest. 

 

Good luck with your case!

 

 - Jon K


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Kristimichele79
Contributor
Contributor
Customer support wrote me back and said that since the case is closed to just pay the merchants again. But the whole point was to have the dispute removed from their business... i Still don't know what to do they said once it decided its final basically.
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