Can't accept transaction or create an invoice

Karimupo
Contributor
Contributor
When someone tries to send me money he gets a message of We are sorry but this payment can't be made for regulatory reasons And when I try to make invoice it said sorry we couldn't update your invoice please contact our customer service
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PayPal_JonK
Moderator
Moderator

Hello everyone! Welcome to the PayPal Community Forum. Thanks @kernowlass for your time and assistance resolving this thread. We appreciate it!

 

@Karimupo thank you for letting us know all that you've already attempted. At this point I'd recommend reaching out to our Customer Support teams for assistance. They should be able to guide you a bit further. 

 

My apologies for any inconvenience this has caused,

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

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7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@Karimupo 

 

Read this link as you are in one of the affected countries.
https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL


Advice is voluntary.
Kudos / Solution appreciated.
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Karimupo
Contributor
Contributor
Already credit card is connected
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Karimupo 

 

Is it a visa and have you confirmed it with the 4 digit code?


Advice is voluntary.
Kudos / Solution appreciated.
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Karimupo
Contributor
Contributor
It is automaticly confirmed
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Karimupo
Contributor
Contributor
It is accepted and I still cannot make an invoice
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Solved

PayPal_JonK
Moderator
Moderator

Hello everyone! Welcome to the PayPal Community Forum. Thanks @kernowlass for your time and assistance resolving this thread. We appreciate it!

 

@Karimupo thank you for letting us know all that you've already attempted. At this point I'd recommend reaching out to our Customer Support teams for assistance. They should be able to guide you a bit further. 

 

My apologies for any inconvenience this has caused,

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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