Buyer's inappropriate Claim

[auntyda]

Hello Everyone.

I sell dress online but some buyers at times claim for return and return. I noticed that some buyers use the dress before return. How can i argue this with customer on PayPal when buyer reports to PayPal?

Thank you

[PayPal_JonK]

Hello @auntyda, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some concerns with your recent sales. If the item you sold is returned to you in a significantly worse condition than it was originally sent, you may have the option to appeal your case with our Resolution Center. I would recommend reviewing your Seller Protection to see what items may or may not be covered.

Good luck with your future sales!

 - Jon K