Buyer dispute = request warranty?

[Holit1]

I sold a personal fairly new iPhone in perfect conditions, without offering warranty or free returns. About a month later Buyer contacted me claiming iPhone was OK and worked on arrival but stopped working after 48 hours. The Buyer has started a case, I provided the documentation to PayPal, including copies of Buyer's statements, and I received an email from PayPal asking me for an address to return item to - so it seems PayPal is siding with Buyer. Phone an other electronics can be dropped, can get wet, or sustain other damage usually not covered even for new items. It looks to me that Buyer is requesting a warranty. Does PayPal have a clear/established policy of how long Sellers must be responsible for all damages to sold items?

Thanks

[sharpiemarker]

@Holit1 

If the buyer took a month to report the problem to you, not 48 hrs from date receipt (provide proof of delivery), then that is compelling evidence of a warranty issue and you may want try and challenge the claim from this angle. At least the buyer is responsible for return shipping if PayPal rules in buyer’s favor. If they return a different phone (different serial number, return an empty box/envelope to your address or a nearby address), you may appeal the case as buyer abuse.

Good luck.

Also be prepared for a credit card chargeback if buyer loses PayPal dispute but won’t take no for an answer and paid by credit card.

[Holit1]

Thank you! But does that means that there is a grey are without definite cut-offs in time? If used item arrives not working it is clear. If it works for more than one year it is also (hopefully) clear. But is there an established line somewhere in between or it depends on the individual PayPal employee who deals with the claim? And overall, how are my chances in an appeal, i.e. how often does PayPal reverse a decision? Thanks