Hello @Amandaburton,
Thank you for visiting the PayPal Community. I’m sorry to hear there’s unrecognized activity on your account. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email. Please make sure you update your password & security questions and report any unauthorized activity to us. If you have already filed a claim and it was declined, you may submit an appeal by following these steps: https://www.paypal.com/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq2050.
Here's how to report potential fraud: https://www.paypal.com/smarthelp/article/FAQ2422.
Learn about secure password tips here: https://www.paypal.com/smarthelp/article/FAQ3152.
If there are any questions during this process, please feel free to let us know.
Thank you for your time and I hope that you have a good day!
-Jackie
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