Can't close account due to being permanently limited

[hQdUfJ2]

I'd like to close my account since I haven't used it. This is because I created it while under 18.

However, upon attempting to close it shows that "We're sorry, there seems to be a problem. If you keep seeing this, please contact customer service."

Is there a way to contact support so they can manually close my account?

[kernowlass · Accepted solution]

@hQdUfJ2 

Paypal does not allow account holders under the age of 18.

PayPal asks for a birth date when you register so whilst you can make a PayPal account with false information the account will need to be verified to accept funds into your balance or lift any limits.

As you would be unable to verify your account it would be permanently locked for further use. You would not be able to close it as they limit it to stop you using anything on it to try and open another one without permission against their rules.

You would never be able to use that illegally opened underage account again but once 18 Paypal may allow you to do a withdrawal of funds from that account or allow you to open a new account and transfer the funds across for you. Opening a new account is not guaranteed as you have already broken their rules once but you should get one of those options.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.