..... $98:00 Tool box advertisement on Facebook .................

[Neilin0rlando]

  Has anyone else had a problem getting a $98:00 tool box that was advertised on Facebook... STARTING TO SOUND LIKE A SCAM ....

[kernowlass]

@Azhiaziz13 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Rdougal]

I also saw the ad i thought hmm intrtesting i stayed on facebook scrolling thinging about it i was like ok so i read and went to the site it showed multiple diffrent boxes i was like ok so i ordered got 2 emails from paypal saying thank you for your payment since then i have heard nothing when i check my paypal account i find no transactions and cant seem to find a way to refund if it is a scam

[Concreter666]

Me to I'm going through this right now. What is the outcome?

[teeswamp]

Yes I am dealing with same issue. Paypay denied first dispute based on seller who I cannot contact nor received any email confirmation as promised, they gave paypal a tracking number for 1 box weighing 8.8lbs. But the toolbox will be 2 boxes and each weighing over 400lbs not to mention they claimed to have delivered on a day at 6:42pm.... I think if I am a realtor working at home, who is ALWAYS home at that time , spouse is retired and at home as well...not to mention we have a looonnggggg driveway that we would have seen someone walking up to deliver 2 big boxes weighing over 300lbs each, trying to get by 4 vehicles SUPER DUTY FORD TRUCK, BMW, CAMAREO, AND A Subaru.......  not to mention, they would have to get by the vehicles video cameras, driveway camera and front door camera...... all recording 24 / 7 and alerts us once motion is detected..... I have now filed again with paypal and given a packet of proof and will not stop 

[Dar1959]

Did you ever receive your tool box? I took a chance and ordered one too and haven’t received it yet! Thanks

[kernowlass]

@Dar1959 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[KRP1969]

Me too!

[nette1123]

Happened to me this month I feel like a dummy 

[EW38]

Happened to me too. I received notification of shipment and have been watching it closely. Today it said it was at my local USPS for delivery or pick up. I thought to myself, how on earth is a mailman going to deliver a couple hundred pound toolbox in his little buggy they drive?!?!?! So, I went to my local post office. They confirmed my package was out for delivery...but it is 1oz! Yes, 1oz! and they were going to put it in my mailbox. I couldn't help but laugh. Can't wait to see what I get when I get home.....Glad I was able to dispute this after several attempts of contacting the seller with no response. 

Thank you PayPal for taking all my data and issuing a refund!

[Parkerclan2]

It happened to me also. They said mine was going to be delivered back in September by parcel post. Of course it never showed. I no longer believe those sales in Facebook