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create sandbox accounts, and accounts' status are error

SOLVED
Contributor

create sandbox accounts, and accounts' status are error

Hi,

 

I've been trying to create accounts in sandbox, but accounts' status always show error.

Also I've tried to delete and recreate sandbox accounts for a few times, but it didn't work.

So, how do I fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: create sandbox accounts, and accounts' status are error

Hello,

First, clear the cache / cookies within the browser you're using and close and re-open the browser before continuing to test.

Attempt to create a new sandbox account, using a unique email address which has not been used within the sandbox environment before. 

 

I'll also test sandbox account creation from my side and report back.


Was my post helpful? If so, please give me a kudos!
14 REPLIES 14
Moderator

Re: create sandbox accounts, and accounts' status are error

Hello,

First, clear the cache / cookies within the browser you're using and close and re-open the browser before continuing to test.

Attempt to create a new sandbox account, using a unique email address which has not been used within the sandbox environment before. 

 

I'll also test sandbox account creation from my side and report back.


Was my post helpful? If so, please give me a kudos!
Moderator

Re: create sandbox accounts, and accounts' status are error

Hello Again,

I've tested this today and I'm also experiencing the same issue.

I've raised it internally and requested our developers review the issue and find a solution.

Thanks for reporting this issue and apologies for any inconvenience

Was my post helpful? If so, please give me a kudos!
Contributor

Re: create sandbox accounts, and accounts' status are error

I am facing the same issue...urgently I need to work on this part..how much time it will take to resolved this issue?

Moderator

Re: create sandbox accounts, and accounts' status are error

Hello,

I can't provide a timeframe for the resolution of the issue. I've literally just seen the post here and raised the issue internally and requested that it be reviewed.

Once I know it's been fixed, I'll update this thread.

Was my post helpful? If so, please give me a kudos!
Contributor

Re: create sandbox accounts, and accounts' status are error

Hi,

 

I've found that I get the same only when creating an account with a credit card, for now maybe try leaving credit card set to none. 

 

Lily 

Moderator

Re: create sandbox accounts, and accounts' status are error

Hello,

Thanks for the tip, but unfortunately tried this and still received an error status.

Was my post helpful? If so, please give me a kudos!
Contributor

Re: create sandbox accounts, and accounts' status are error

Yes I've tried again using the default county United States and it doesn't work. I can confirm it works when county is United Kingdom and credit cards is set to none.

Member

Re: create sandbox accounts, and accounts' status are error

I was also having this issue. Setting the card to "None" solved it for me.

Contributor

Re: create sandbox accounts, and accounts' status are error

Tried this... but showing "Your sandbox account could not be created. Delete it and try again."