Subscription approval link leads to Error 500

[fetraramanantso]

I am implementing the subscription REST API, and during my tests, I am trying to open the approval web page in the response links

https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-2G089765YH351752N

And all I see is a blank page, and an Error 500 request when inspecting in the network tab

I have tried using subscription creations with and without "application_context" with "return_url" and "cancel_url", with the same results

https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-7BF07371J94665405

The return_url and cancel_url aren't implemented yet, so that may be why I only have a blank page, but I want to be sure that is why the page is blank.

Here are the responses from the subscription creations.

{
    "status": "APPROVAL_PENDING",
    "id": "I-4TV82B9PTXXM",
    "plan_id": "P-5T786202C82177143LYOFHHI",
    "start_time": "2020-06-18T09:02:42Z",
    "quantity": "1",
    "create_time": "2020-06-18T09:02:42Z",
    "links": [
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-4TV82B9PTXXM",
            "rel": "edit",
            "method": "PATCH"
        },
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-4TV82B9PTXXM",
            "rel": "self",
            "method": "GET"
        },
        {
            "href": "https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-2G089765YH351752N",
            "rel": "approve",
            "method": "GET"
        }
    ]
}

{
    "status": "APPROVAL_PENDING",
    "id": "I-MNA5148NREWU",
    "plan_id": "P-5T786202C82177143LYOFHHI",
    "start_time": "2020-06-18T11:42:31Z",
    "quantity": "1",
    "create_time": "2020-06-18T11:42:31Z",
    "links": [
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-MNA5148NREWU",
            "rel": "edit",
            "method": "PATCH"
        },
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-MNA5148NREWU",
            "rel": "self",
            "method": "GET"
        },
        {
            "href": "https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-7BF07371J94665405",
            "rel": "approve",
            "method": "GET"
        }
    ]
}

If that is not the case, what could I use as a workaround?

PS: I have tried implementing the missing links that I've sent as application_context in the subscription creation Rest call, but I still have a blank page when I'm trying to open the first link in a web browser.

[MTS_Justin · Accepted solution]

Hello,

Thanks for taking the time to report this issue.

We're aware and our engineers are already working hard to resolve the issue as soon as possible.

I'll pin this thread to the top of the forum so others will be aware there is an on-going issue.

No ETA on resolution.

Thanks !

[fetraramanantso]

Thank you for your answer

In the meantime, could you provide me what parameters would be appended to the return_url once a user approves the billing agreement?

And could you also let me know on this topic when it will be solved?

[MTS_Justin]

Hello,

This issue has now been resolved.

Apologies for any inconvenience.

Thanks !

[akshay_ajay94]

Hello @MTS_Justin 
This issue still exists. Tried calling this URL https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-430906411D4012636, but it's still giving 500 error.

[Le0n15]

Hello, im still having the same issue. It was working fine on june 17, and now the approval link keeps giving error 500 and the page shows and error message "Things dont appear to be working at the moment, please try again later". How is it fixed?

[Le0n15]

I've tried creating a new application to test the subscriptions API, but the problem still remains. The response I get when creating the subscription is:

{
    "status": "APPROVAL_PENDING",
    "id": "I-M3SWH9BXF617",
    "create_time": "2020-06-22T15:43:12Z",
    "links": [
        {
            "href": "https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-1EF404343E8189116",
            "rel": "approve",
            "method": "GET"
        },
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-M3SWH9BXF617",
            "rel": "edit",
            "method": "PATCH"
        },
        {
            "href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-M3SWH9BXF617",
            "rel": "self",
            "method": "GET"
        }
    ]
}

 When I open the approval link to pay the subscription I get this:

And if i inspect the web page:

{
    "ack": "error",
    "message": "Unhandled api error",
    "meta": {
        "calc": "5a1380da3a695",
        "rlog": "rZJvnqaaQhLn%2FnmWT8cSUo8QXTeqJkzg7PvyMHtc7jCbO2%2Bj5MlJN8Ud4vOAhfzafA5%2B6rMKrQTadTL6j0%2BLyQ_172dcb3a240"
    },
    "server": "kV1UURse2Bd-OHKaL5Ssf8edlAom0LlMTmQJAsJiDk5XUTFHYrxxbpo3VzUKlwQlI-GFF3Eq5rBsSqcfF6ESlYHuTI-zOfSGpwuXQXJPrUJiQ7ZRrssTaDyfvAwQUlv58YSqjTWNFXYh1p1zb0V_H8Mw8Kjenl_4pO8cGCUXk65WX8ny84MUFQIXXSVHZlgBn0qrTCbjPioYfDMfwFrOqqf55aEKHyayQT8xjDKT9lBX_JNB5YKV3sb9zVIiNEepw5zKZngmfrPjFb_PsUx4mgZ3sFtROGuY-XS-7k-yiYm"   
}

Please, I need help with this since I need to make a demo of my app soon.

@MTS_Justin

[fetraramanantso]

Hi again @MTS_Justin 

As @Le0n15 detailed, that's now how the error occurs, to a T. So, the issue is still there.

[fetraramanantso]

@MTS_Justin 

The error has been solved

Thanks to the team

[MTS_Justin]

Hello All,

Apologies, there were some additional issues discovered after I reported the issue was resolved.

All the issue should now be resolved. I've tested the subscription flows today, creating a product, plan, subscription and approving as a buyer and all worked as normal. Subscription was also created correctly and billed the initial payment amount.

Apologies again for any inconvenience.

Thanks !