Dispute between Paypal and Seller resulting in me waiting for refund

[YYC]

On the 1st of June 2014, I bought some items for my unborn child (about £300) from a seller using Paypal. When the payment showed as failed on their website I went on to pay using my debit card instead for which I received a transaction confirmation. Minutes later I received another confirmation email from Paypal telling me the first transaction had gone through.

I obviously didn't want to end up with duplicate items so I contacted the seller to arrange for a refund which they agreed to as long as Paypal release the funds to them first.

28 days later and I'm still waiting on the money.

I contacted both Paypal and the seller and it they are not agreeing on what has happened to my money. Paypal closed my dispute (the only way I found to bring the problem to their attention) on the 4th of June saying it was not a fraudulous transaction (I don't dispute that fact). The seller in reply said that Paypal removed the funds instead of releasing them in view of refunding me.

Whatever dispute there is between the two of them, it's unfair that I am left here in the middle and out of my pockets by £300.

Since then, Paypal has been ignoring all emails (5 of them so far) and feedback regarding their dipute system and the seller said that they are escalating the problem with paypal.

I'm heavily pregnant and this is definitely not the kind of stress I want to deal with right now. I find it repugnant that Paypal has no sense of what is going on at a human level and treat us like mere numbers.

[kernowlass]

Why did you file a dispute for an unauthorised transaction and not of "item not received"..

If you paid x2 then wait until the seller sends x1 lot of items and then file for non receipt of item for the second payment.

The seller would only be able to provide a tracking number for x1 transaction so if she provided it for the item you filed a dispute on then just file a dispute on the second and you would have had a refund as she would not have been able to use the same tracking number.

[YYC]

If I had wanted a non-advice or someone to tell me what I should have done, then I wouldn't have posted here, so thank you very much "Mr Voluntary Advisor"...

It's still unfair that I have to wait for so long and not get any sort of feedback from Paypal about what is currently happening with my case.

[kernowlass]

Well aren't you the charming one.

And you obviously did need someone to tell you what you should have done or you would not have made such a hash of it in the first place.

I could give you more help, but as you have not bothered to be polite to someone giving up their own time to try and help you then........I can't be bothered so sort it out yourself.

Don't hurry back cus doubt anyone will take their time to bother to help you again.

Goodbye.

[YYC]

Thanks again for taking your time. I cannot help but wonder the advice you gave is useful... I would have to say no, no offence. If I knew, I would have and could have - doesnt not really help with the current situation. I merely wish Paypal was more customer focused and responsive.

[PayPal_Anna]

Hi YYC ,

Welcome to the Community Forum!

I’m very sorry you had a bad experience.

Our Customer Service representatives are always happy to help over phone, email or via Social Media.

You have a few options when trying to contact customer services. You can call or send an email through the Contact Us page on PayPal. You can also contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK and we can assist you with any queries that you have.

Hope your issue will be resolved very soon.

Anna

[YYC]

Hi Anna Many thanks for your reply. I contacted Paypal via phone last week and was advised the payment had been tranferred to the seller's account on 3rd June. However the seller claims it was removed from the their account on the 3rd and sent me a screen shot to prove it. I would really appreciate it if this disagreement/issue could be resolved and dealt more efficiently by Paypal. Please advise if you would be able to contact the seller directly.