On the 1st of June 2014, I bought some items for my unborn child (about £300) from a seller using Paypal. When the payment showed as failed on their website I went on to pay using my debit card instead for which I received a transaction confirmation. Minutes later I received another confirmation email from Paypal telling me the first transaction had gone through. I obviously didn't want to end up with duplicate items so I contacted the seller to arrange for a refund which they agreed to as long as Paypal release the funds to them first. 28 days later and I'm still waiting on the money. I contacted both Paypal and the seller and it they are not agreeing on what has happened to my money. Paypal closed my dispute (the only way I found to bring the problem to their attention) on the 4th of June saying it was not a fraudulous transaction (I don't dispute that fact). The seller in reply said that Paypal removed the funds instead of releasing them in view of refunding me. Whatever dispute there is between the two of them, it's unfair that I am left here in the middle and out of my pockets by £300. Since then, Paypal has been ignoring all emails (5 of them so far) and feedback regarding their dipute system and the seller said that they are escalating the problem with paypal. I'm heavily pregnant and this is definitely not the kind of stress I want to deal with right now. I find it repugnant that Paypal has no sense of what is going on at a human level and treat us like mere numbers.
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