Hello Everyone,
Just wanted to know if it is OK to deny a payment rather than accept payment, then refund it when a customer cancels an order. The order was for a fairly large amount and item is on backorder and he just decided to cancel rather than wait, and I didn't accept the money until I checked to see if it was in stock and it wasn't. Now he says he cannot retrieve the money as it is not allowing him to pull it back and asked for a refund, so I wonder which way is better - denying or refunding? Is denying even an option - seems not the way to do it, but I don't really want to accept a large amount then refund. So is it alright to deny and does it make a difference in when the money goes back to customer or is there any reason not to? Thanks so much
