Can I refund to credit card?

[btm66]

I need to refund an ebay buyer but my balance shows zero now. Can I refund by charging it to my credit card? If so, how because when I go to "Issue Refund" it won't give the "Issue Refund" button to click on after reviewing the credit details.

Thanks.

[sandypurins]

You cannot send the refund from your credit card because it would behave like a cash advance without the associated cash advance fees. Your refund needs to be funded by PayPal account balance or bank account.

[btm66]

Thanks for responding.  So, I need to go to the bank and make a deposit and then add that account number to refund the money?

Why is it that when someone pays me, it adds it to my account and then when I pay someone, it takes from my acct instead of just charging to my credit card.  The money was there until they took my acct money to pay for a charge instead of using the credit card I have on file.

How can I fix it where they charge my card when I make a payment and not take it from my acct funds?

Thanks.

[livetoskate]

You can not refund using a credit card unless you and the buyer agree to send the refund as a personal payment,

The other response is correct that you may be assesed a fee by your credit card issuer since its not a purchase for an item or service but you can clarify that with your financial institution first.

[btm66]

Ok, so what steps do I take to get the buyer to agree.  I've never had to refund money before, and I don't know what steps to take.  There no cost to the buyer, is there?

Thanks again.