Pay in three card not linking!? Help appreciated

[Serena73]

Hello. I’m new here so forgive my naivety. I was pre-approved for PayPal pay in three. I went on to a merchant site selected PayPal pay in three at checkout went through the process of linking card via my bank everything was fine all accepted until I went back onto merchants site when a window pops up saying card can’t be linked although I use that card and account for all my numerous PayPal transactions! I tried asking customer service but I don’t think they understood what I was saying , I’m hoping somebody might be able to help here? Thanks

[PayPal_RachelK]

Hi @Serena73,

Welcome to the PayPal Community and thank you for your post!

I do understand your concern with this. Based on what you have explained, it sounds like you may be experiencing an issue with the merchants site when trying to make your purchase. 

I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. 
 

If you continue to experience this issue, please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!
 

- Rachel