$11 honey credit did not apply to recent purchase when it said it would, why?

[ryanp8400]

i used my honey points to redeem an $11 paypal credit. the coupon states that it will be applied to my next eligible purchase with paypal. i just made a purchase with my paypal account yet the coupon was not applied, why???

[NeoAngeles20]

How to withdraw

[NeoAngeles20]

How to transfer to other account

[ryanp8400]

thats a bit vague, what do you mean?

[PayPal_Ayesha]

Hello @ryanp8400 and @NeoAngeles20,

Welcome and thank you for your post!  I understand your concern about the honey credit not being applied to your purchases. I would recommend checking the terms and conditions to ensure that you have all met the criteria. Please check the terms and conditions. If you need any help, please reach out to our customer support team through the available contact options on our website.

Regards,
Ayesha