We sent an order to the US in September to someone we had previously met in the UK
We calculated conversion and shipping, raised an invoice, sent invoice via PayPal, received monies and then posted
I have not heard anything to the contrary from the customer
This morning I received an email from PayPal advising me that this payment has been cancelled - how can they do that without a dispute being raised? We posted goods in good faith that these monies had been paid to us. I have also emailed the customer
this is the email received today
Your payment with transaction ID 6KE8xxxxxxxxxxxxxx91W was returned |
On 22 Sep 2020, xxxxxxxxxxxxxxxxx sent you a payment for $87.00 USD. |
The money has been returned to xxxxxxxxxxxxxxxx account. |
This payment was returned because: |
You asked to manually accept or decline this type of payment. |
If you have any further questions, log in to your PayPal account and go to the Activity page. Locate this transaction and click the word 'Cancelled' in the Details column. |
