Unable to make payments.

[Ezuvi]

I am unable to make payments using my paypal account. Trying to pay for shopify monthly subscription, but every-time it shows "Payment could not be processed". 

I have already done two international payments using the account. So I guess there is no issue with the card linked to my account. By the way, the card is Mastercard debit card.

Kindly help. Thanks in advance. 

Trying to reach out to paypal support. But donot know why it is so difficult to reach their customer support. 

[PayPal_Martina]

Hi @Ezuvi,

Thank you for your post and welcome back to our Community Forum!

In general, there may be multiple reasons why you cannot make a payment. For example, your funding source may not be active and in that case, please reach out to the issued or the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps,

Martina