Refund hasn't changed my account balance

mboy010
Contributor
Contributor

Hi,  I received a refund from a retailer yesterday but my overall account balance hasn't changed.  Presumably there is a lag, which seems odd, but how long does it take for the refund to change the balance?  Thanks in advance.

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kernowlass
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Esteemed Advisor

@mboy010 

 

If you DIDN'T use funds in your Paypal balance to pay the seller in the first place then once marked as completed it won't go back to that balance.

It will automatically go back to your bank account or card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that varies country to country.




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kernowlass
Esteemed Advisor
Esteemed Advisor

@mboy010 

 

If you DIDN'T use funds in your Paypal balance to pay the seller in the first place then once marked as completed it won't go back to that balance.

It will automatically go back to your bank account or card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that varies country to country.




Advice is voluntary.
Kudos / Solution appreciated.
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