No-one is able to send me money even though customer service says my account is fine

[finolajc]

I see others have had this issue over the years - I used to be able to receive funds but have not needed to for a few years. Now I wish to do so and anyone who tries gets an error message (including when I try to withdraw from Patreon). The message people get says 'Sorry, we weren't able to complet your payment at this time. Please try again later'. But no amount of cache-clearing or any other thing makes a difference, the message remains the same. 
I have spoken to customer service twice on the phone and once via Facebook and they all say the same thing - 'it must be the senders'. But it is NOT the senders as they have also checked and do not have problems otherwise, only when they try to send to me. Paypal also tells them their accounts are fine.

So is there a solution or do I have to give up and use another service provider to receive payments?

[Oregon11]

@finolajc

You mentioned it's been a few years since you last received payments into PayPal. Have you added and removed cards since? Do you have a Visa card linked to your account?

[finolajc]

@Oregon11 thanks, no, the card and all particulars have remained the same, I have a Visa International Debit card linked to the account. I have had customer service check the status of the account and they say it's fine, I contacted my local bank to see if any banking regulations had changed, they said no, there should not be a problem

[Oregon11]

@finolajc

You should have a setting in your PayPal profile that says manage automatic transfer—check it and make sure that your Visa card is the selection.

PayPal accounts in St. Lucia are required to have a US bank account or a Visa card linked to enable the ability to receive payments. It's possible that the debit card could be the issue. The automatic transfer page for St. Lucia says that a Visa credit card is required.

Here are PayPal links with details on accounts in St. Lucia.

https://www.paypal.com/lc/webapps/mpp/ua/recpymt-full

https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside

https://www.paypal.com/lc/selfhelp/article/how-do-i-withdraw-funds-from-my-paypal-account-faq921

[finolajc]

thanks, but all of that seems fine - this is what it says when I check "

We can’t keep money in your PayPal account because of regulations in St. Lucia, so we automatically transfer it from PayPal to your US bank account or Visa Card.

To receive money with PayPal, you need to link a US bank account or a Visa Card. If you link more than one bank account or Visa Card, you can choose which account or card gets the automatic transfer."

The Visa International Debit card is what everyone here uses to recieve funds from paypal - it functions the same as a credit card

[Oregon11]

@finolajc

Does the Visa card you have linked show up as an available option in the automatic transfer settings—to withdraw to?

[finolajc]

yes, it does

[Oregon11]

@finolajc

Another user in St. Lucia was having issues with their debit card too. Here is the link for that thread.

https://www.paypal-community.com/t5/About-Business/Can-I-link-a-Uk-acc-instead-of-a-US-acc/td-p/1250...

If you have another Visa card issued from a bank in St. Lucia maybe linking it would help.

You could try unlinking and relinking the card, but you should know that some users will sometimes see an error message saying that the card is still linked when they attempt to relink the same card. If you decide to do this, here is an alternative PayPal card adding link that may be useful. https://www.paypal.com/creditcard

You could also try calling PayPal back for more help.

I'm sorry I couldn't be more helpful.

[finolajc]

Well I am grateful that you tried - I might try the unlink/relink thing - I see on the other Saint Lucia user's posts that he feels it became an issue after PayPal changed the user interface...maybe. I can't withdraw now, so I have nothing to lose if I unlink and relink. PayPal seems to have no clue why it's happening anyway.

Will post here what my results from the above are

[josephkvmail]

I have the same problem. The client tried to send money to my account three times but failed all the time. The Assist is not able toi understand the problem and keeps giving illogical and irrelevant solutions.

I have lifted the limitations, received small amounts in my linked bank account, added a debit card but in vain. I Have emailed to support and they replied asking to go to Help and Contact in the portal This is of no use. I have no clue how to email to them or call them. 

Can anyone help me here?