Issue Refund button not working

igneuspress
New Community Member

Issuing a refund should be simple enough. I've clicked 'Issue Refund' three times' and nothing happens each time. Can someone please advise? Is anyone else experiencing this issue? Thanks so much.

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1 REPLY 1

PayPal_Chase
Moderator
Moderator

Hi @igneuspress,


Thank you for your post! I am sorry to hear you're having technical issues with refunding a payment. I recommend clearing your cache and cookies, as well as attempting with another browser or device. If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.

 

I hope this helps!

 

Chase

 

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