PayPal Community

Hi @Ksenia183,   Thank you for your post!   If you confirmed both cards, unless there was an issue, they should appear as a funding source, You mentioned both cards were charged. If you went through the full confirmation process with entering the code from your statement, and they still don't show as an option, I'd recommend reaching customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @fabio999, Thank you for your post!   I am sorry to hear you're having trouble logging into your account. It sounds like you may have been prompted to change your password multiple times. For this, you can see Tips to Log In. For further assistance in this situation, you would want to reach customer support by clicking 'Contact' at the bottom of any PayPal page.   I hope this helps!   Chase   ... View more

Hi @Shazwinreeza,   Thank you for your post!   We are sorry to hear that your funds haven't been returned, and that you've experienced issues confirming your card and using PayPal. It sounds like you had trouble receiving the Confirmation Code we sent. In this situation, it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @Frankytran,   Thank you for your post and welcome!   That is a great question! If you make a purchase on Ebay using PayPal, and can't cancel the purchase successfully, Ebay may have their own process for this type of situation. Through PayPal, please keep in mind that in person pick-up purchases are not covered under buyer protection.   I hope this helps!   Chase   ... View more

Hi @john280566,   Thank you for your post!   It sounds like you might be referring to PayPal Credit. You can see more about PayPal Credit and how to can contact them, here.   I hope this helps!   Chase   ... View more

Hi @Cindyburnett112,   Thank you for your post!   I am sorry to hear that the item you received may not have been as described. If you haven't already filed a dispute, we would recommend doing so. This will open a conversation between you and the seller to hopefully resolve the issue quickly.   I hope this helps!   Chase   ... View more

Hi @ToLug,   Thank you for your post!   I am sorry to hear that you can no longer find the messages related to that transaction. If a dispute was filed on the transaction, you may have the option to message the other party within the dispute. However, if the dispute is escalated to a claim, you won't see the previous messages, that is likely what you're running into.   I hope this helps!   Chase     ... View more

Hi @APres,   Thank you for your post!   Typically, when a refund is sent back to the original sender, the initial fee would not be refunded. You can see more about fees here. If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @Linaresamada,   Thank you for your post!   That is a great question. If there is an error with the measurements which may affect the pricing of the shipment, USPS will typically charge any necessary additional costs at a later time. This will usually show up in your account as an automatic payment from them.   I hope this helps!   Chase   ... View more

Hi @RRC168,   Thank you for your post and welcome to the Community! That is a great question. Your security is paramount to us, and we'd love to assist. While 2-step authentication isn't an available option to be sent on every transaction, you can set it up for logging into your account. You can see the steps here, https://www.paypal.com/smarthelp/article/how-do-i-turn-on-or-off-2-step-verification-for-paypal-account-login-faq4057. I hope this helps!   I hope this helps!   Chase ... View more