PayPal_Chase

Hi @Artem71,   I am sorry to hear more funds were taken than you expected. If this was a goods and services transaction, these are likely standard fees, which you can read about here.  If you have more any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @Eric314,   I am sorry to hear about the messages you're receiving. I can understand your concerns. While there isn't a way to limit access to just your IP, there are security measures you can take. Changing your password is an important step, as is updating your security questions. One of our top priorities is keeping your financial information safe. To do this, we ensure that if anyone ever logs into your PayPal account, they won't be able to see your financial details. You can see more information about security at PayPal, along with other steps you can take to secure your account, here.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @LadyHawke-1420,   I'm very sorry to hear you were charged for 8 items instead of 1, and that the issue hasn't been resolved. It sounds like you've filed a dispute, but it wasn't closed in your favor. If you have the option to appeal, you'll find that in your Resolution Center. If you need further assistance with this,  you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @somenobody,   I'm very sorry to hear you may have been scammed. I understand you're concerned about being in trouble, but PayPal is here to ensure your security and protection. Please know that if you receive emails asking you for money, and you suspect them to be fraudulent, you can report them. If the funds were sent as goods and services, then I would suggest filing a dispute.  If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase     ... View more

Hi @Theresamilnes,   I am sorry to hear you received an email stating the purchase didn't go through, even though your bank account was charged. It sounds like this may have been an authorization . An authorization is an agreement between you and the seller for an item. A pending authorization would show the funds taken from your bank, however, this is typically a temporary hold. Since the purchase didn't go through, you should see the hold on those funds removed, and the funds placed back in the bank account. Authorizations typically expire in 30 days.  If you have more questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase     ... View more

Hi @angine,   I am sorry you're running into issues adding your debit card due to the error you're receiving. You can see some common issues when trying to link a card  here.  If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase     ... View more

Hi @wendy11149,   I'm sorry to hear you haven't received a refund as of yet. When you receive a refund , it should refund the funding source you paid with. If the refund is going to a card, this can take up to 30 days, but usually appears sooner. If you see the refund processing through PayPal, it should process within that timeframe. If you don't show any refunds through PayPal yet, we would recommend reaching out to the merchant first for the refund. If they don't issue a refund, you might be able to file a dispute since you haven't received the credit you were due for returning the package. If you have those return tracking details still, this could be an option to receive your refund.    Thank you for your post!   I hope this helps!   Chase     ... View more

Hi @Jesswrong,   Thank you for your post!   I am sorry to hear you're having an issue with your PayPal Credit balance. In this situation, I would recommend referring to this article here, for more information on PayPal Credit, including contact details to assist with issues such as this.   I hope this helps!   Chase     ... View more

Hi @Gabrieltzy,   Thank you for your post!   I understand you want to know if your account is fully verified. It sounds like you've already linked financial accounts. I would also recommend checking to make sure your email is confirmed. You can also see more about our Customer Identification Process here.   I hope this helps!   Chase ... View more

Hi @Phillip33,   Thank you for your post!   I am sorry to hear there may have been a duplicate authorization created for your Pay in 3 purchase. In this situation, it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @Gabi223,   Thank you for your post!   I am sorry you're running into trouble logging into your account due to an old number .  In this situation, it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase     ... View more

Hi @adrianmoreno24,   I'm sorry to hear you haven't received the $10 referral reward as of yet. Once they complete the steps on their end, typically you would receive the reward within 24 hours. However, it can take up to 2 weeks. You can see more regarding this promotion here .   Thank you for your post!   I hope this helps!   Chase ... View more

Hi @Jfolse3587,   I am sorry to hear there was an issue with that transaction. It sounds like an automatic payment might have been created with that merchant. Typically, if a purchase was attempted, but not successful, the transaction should still show in your activity. You may also have notifications in your Message Center .   Thank you for your post!   I hope this helps!   Chase     ... View more

Hi @saxenadhruv1818,   If you've received an email that you've received a payment, it could already be in the account. There may also be a button in the email to claim the payment. In order to claim any funds on your account, you would want to make sure the email is confirmed. It may also be a good idea to make sure your account is fully verified. You can see how to confirm your identity here .   Thank you for your post!   I hope this helps!   Chase ... View more

Hi @elaineheroux,   I am sorry to hear that you haven't received the funds, even after receiving an email stating the funds were completed. Based on your description, it's possible the funds have been placed on hold. I have an article that explains the most common reasons your funds might be on hold here . If you refer to this article here , you'll also be able to review ways to release the holds early.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @BridgeStreetSun,   I am sorry that you're unable to send or receive money at this time. It sounds like you might need to complete our Customer Identification Program. You might not show anything in your Resolution Center if this is the case. That article also has a link to see documents you can upload, along with the link to upload them.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @Chris681,   We are sorry to hear that an unexpected amount was charged for your installment plan. If you are using our Pay in 4 service, you may see a preauthorization, which holds the funds temporarily. This is typically at the start of your plan. If the full amount was charged instead of an installment payment further along in the process, we would be happy to help.  In this situation, it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @r0blux,   If you don't have to use a password when making purchases, you may have your password saved in a PayPal Key, which makes for a quicker checkout process.   Thank you for your post!   I hope this helps!   Chase   ... View more

Hi @jocee16,   Thank you for your post!   It sounds like you're wanting to add funds to your PayPal account from your bank. Depositing a self-addressed check is not one of the methods to add funds to your balance. You can see the best ways to add funds to your account here .   I hope this helps!   Chase   ... View more

Hi @Steved3,   Thank you for your post!   I'm sorry that you've been charged twice for the same transaction. In this situation, it's best to File a Dispute.  If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @AussieG,   Thank you for your post!   I'm sorry to hear you're having trouble making a purchase with Patreon. This type of service usually creates an automatic payment . You can update your preferred card through that link. It sounds like the preferred payment method could be expired, which is why you're having trouble making the purchase.  If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   ... View more

Hi @kdg1,   Thank you for your post!   I'm sorry somebody has linked your card to their account. In this situation, it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase ... View more

Hi @slavko60,   Thank you for your post!   I'm sorry to hear you're having trouble accepting payments. I would recommend checking your Resolution Center to see if there are any restrictions on the account stopping you from receiving payments. Since you've been able to accept payments previously, this could be the issue.  If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase ... View more

Hi @Vakabular,   Thank you for your post!   I am sorry to hear you're not able to see the transaction through PayPal. If you made the purchase through PayPal, it is possible the purchase was made through a guest checkout . If you received an email with a transaction ID, but don't see the transaction in your activity, this is likely the case. If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more

Hi @Jabbertronix ,   Thank you for your post!   I am sorry to hear you haven't received the funds back as of yet. When a temporary authorization is created, your bank will hold the funds temporarily, until the transaction is completed. We don't take the funds in these situations from the bank while the authorization is still pending. When a pending authorization is canceled, your bank usually releases the funds quickly, but it can take up to 30 days. You can see more on authorizations here .   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more

Hi @nicapermante,   Thank you for your post!   It sounds like you might be referring to an automatic payment that was canceled. You can see more information regarding Automatic Payments here , however, there isn't an option to reactivate the agreement there. This would have to be done with the merchant the same way it was initiated previously. Usually, this would be on the merchant's website.   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more

Hi @migue735,   Thank you for your post!   While there isn't necessarily a limit on how much money you can hold in your PayPal balance, there are limitations on how much you can send in one transaction. The limitation can vary, but you can see more information here.   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more

Hi @joteiza,   Thank you for your post!   I'm sorry to hear there is an unrecognized pending charge on your account. While you can't file a dispute on a pending transaction, once it completes, we recommend filing a dispute for an  Unauthorized Transaction. If you need further assistance , it's best to reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more

Hi @mfahmi381,   Thank you for your post! I'm sorry you're having trouble withdrawing funds from your balance. Since there can be a variety of reasons for withdrawal issues, I recommend contacting customer support to troubleshoot the issue. You can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.   I hope this helps!   Chase   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks ... View more