Complete Purchase Button failing

[LeeD]

Hello...

I am running a community, Xenforo software. When folks purchase a site supporter - It takes them to the PayPal (PayPal url) screen to Complete the purchase. For the last 48 hours, I have had 7 people and 2 tests of my own, Where the COMPLETE PURCHASE button is not working at all to complete the purchase. It seems dead. I clicked it and clicked it and clicked it as have others and nothing.

We have no server errors, no software errors in logs, and no console errors showing when in the PayPal url to complete this. Any ideas? New issue. Never had anything like it in years. Oh, it is happening on 2 communities, have not tested the others yet.

[SuperBadSS]

I can't believe PayPal has not fixed this yet.  I added Stripe as a payment method and can now accept Apple Pay and Google Pay in addition to CCs.

Maybe when PayPal starts losing business, they will get this fixed ASAP. 

[Bram-Belgium]

As first time user of PayPal I cannot believe why people put up with it even if it would work. The hassle I have to go through to get 1 payment confirmed is already a horrible experience (create an account, give a mandate on your bank account, wait for their test payment to arrive to link your bank account) and after sucking up your time they try to take your money by defaulting to payments with their abysmal conversion rates. If then the confirm button refuses to work for several days... Well... "you had but one job to do" I guess?

Key takeaways:

- avoid PayPal at all costs

- there are far smoother user experiences with other platforms

[tomb1818]

So here we are 76 hours since PayPal support said they were making me a ticket.  Never heard back.

So I called again.  No ticket, no mention of my issue in their file.

I tried to log into the merchant technical support.  Can't log in.  It will not take the credentials.  It just returns immediately back to the login page.  No message, No error.  If I try to create an account it says the account already exists.

If I tell it to send me a password reset, I never get the email.

So before I can get a ticket here for this issue, I have to be able to log into the MTS which I cannot.

Maybe it's time to move to Google Pay.

[GreatD007]

Same issue since 16 JUNE

[jdaniluk]

My Buy Now button appeared to be working until today.  Now the "Complete Purchase" button doesn't work. I added the suggested lines of code 

<input type="hidden" name="no_shipping" value="0">
<input type="hidden" name="shipping" value="0.00">

but it did not solve the problem. 

Even more mysterious, some transactions are still going through, but I myself cannot get it to work. 

[tomb1818]

Finally got access to the merchants support website. I filled out a ticket and they responded that they are aware and are working on it. 7 days so far for a resolution? What are they, amateurs?

[jdaniluk]

I created a new "Buy Now" button from scratch with all the same parameters as the one that wasn't working.  In fact, everything in the HTML code was identical except the value for "hosted_button_id", and that's all I changed in the code on my web page.  And it worked. 

Previously I had been cloning buttons from "my saved buttons".  Maybe there's a difference between older saved buttons and newly created buttons. 

[Creekbottom]

Reply from PayPal on the status of my case:

"I wanted to let you know that the issue involving the complete purchase button has been resolved.

Please let me know if you have further questions or if the issue has been resolved."

Did they fix everybody's problems?

[nsdutton]

I just tried my website, and PayPal appears to have fixed this problem. I hope everybody else has found this to be resolved.

[RentABeachChair]

I couldn't handle going into a holiday weekend without an online purchase option for my customers and I just can't seem to get traction with PayPal support.  Since I was already taking Square payments over a mobile device, I went ahead and activated their online commerce store.  I was able to configure my product (and I was able to add a few modifiers that I couldn't include in the past via PayPal).  I also was able to connect to a customer service person in less than 5 minutes who coached me on several configuration options for my Sales Tax, adding more fields for the order, etc.  I included a link to my product from my existing web page and called it a day.  As soon as I finished, I started receiving online orders again (received 10 new orders yesterday).  The bonus is that the orders go right into my existing square dashboard so my employees can see the orders that come in online alongside the orders they take directly with the square device.  I think I actually will come out ahead with this solution.  Not trying to bash PayPal, but thank you Square for saving the day - we are just a small mom and pop shop and being down for this past week was extremely painful.