Complete Purchase Button failing

[LeeD]

Hello...

I am running a community, Xenforo software. When folks purchase a site supporter - It takes them to the PayPal (PayPal url) screen to Complete the purchase. For the last 48 hours, I have had 7 people and 2 tests of my own, Where the COMPLETE PURCHASE button is not working at all to complete the purchase. It seems dead. I clicked it and clicked it and clicked it as have others and nothing.

We have no server errors, no software errors in logs, and no console errors showing when in the PayPal url to complete this. Any ideas? New issue. Never had anything like it in years. Oh, it is happening on 2 communities, have not tested the others yet.

[ajrdileva]

Same issue, nothing changed. They say they've been working on this issue for 5 days now.

Anyone has have any luck?

[CanTheyFixIt]

My first ticket with them was on June 21st.  They then came back with some BS.  I sent them a video showing them the problem and they still did not understand the issue.  They came back with some more BS until they finally said yes there was a problem and since then they just reply with useless responses if they respond at all.  PayPal technical support could hardly plug in a computer let alone fix any technical issues.  Thanks PayPal for 7 days of lost sales.  Never rely on only PayPal for your processing.  That is the lesson we must all learn.

[ajrdileva]

Still broken as of 06/27/2023 3:37 EST

[RentABeachChair]

I finally got a response, but not a solution:

Thank you for contacting PayPal Merchant Technical Support. I am sorry to hear you are experiencing issues with the Complete Payment button. 

We are currently experiencing a system issue that is effecting multiple merchants and is causing this. Our engineering team is aware and addressing it with priority. I will update you again as soon as i have more information to provide you or a resolution. 

I apologize for the inconvenience.  

Thank you. 

Sincerely,
Daniel
Merchant Technical Services

[CanTheyFixIt]

Good luck if you are waiting for PayPal to fix this. You are likely receiving PayPal standard responses where they will apologize for the inconvenience and make it seem like they care.  PayPal likely has no clue what they are doing, does not know who broke their own code and does not know how to fix it. 

If you have access to your own code then you may be able to use the workaround found in early posts in this community.  I can tell you it worked for us. Whoever discovered the work around found in this community is the real technical support wizard.  PayPal should be ashamed of their responses to this issue.

[RentABeachChair]

Unfortunately, adding that code to my buttons did not help the situation.  I am grateful for the suggestion...just wish it worked.  Maybe I did something wrong?  Here is what I added to my button code: 

<input type="hidden" name="no_shipping" value="0">
<input type="hidden" name="shipping" value="0.00">

[AntibodySW]

It didn't work for me either. There's probably more to it than just shipping.

[MRADDDDDDDD]

Same problem here too. Been using PayPal since 2008 and have literally put hundreds of thousands of dollars through them both in receipts and payments via two main business accounts. But this is the last straw. No service. Terrible experience. Broken. We are moving to Stripe.

[MRADDDDDDDD]

Adding that this is costing us literal thousands right now.

[MTS_Chiranjeevi]

Good day @LeeD / @MRADDDDDDDD / All,

Thank you for posting to the PayPal community.

The PayPal Product Developers are currently working on this issue. As soon as there is an update, we will get back with you.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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