Buy Now Drop Down Button has stopped including item description in email or purchase details

[TraceyMmm]

I have had the same Buy Now drop down button on my web site since 2015. It has the option to purchase one of 10 different services - the client chooses from the drop down menu, and completes the transaction. It's always worked as intended, and I receive an email that tells me which of the 10 services the client purchased. It also shows this on the payment information in Paypal.

Over the last week this has stopped working correctly. Now when a client chooses an item from the drop down list, it doesn't tell me WHICH item it is. The name of the button is put as the description next to the price, rather than the actual item description. This is an issue as I have several services which are the same price, so I don't know which service the customer has purchased without messaging to ask them - which is very unprofessional.

I have changed nothing at all on my web site or within PayPal. My assumption is that this may be a Paypal issue connected with how the button interface/back end has changed recently.

Can anyone assist or confirm that they've had a similar problem? Because I've searched and not found anything at all thus far. Thank you!

[Wingflyer]

Agree,

   Same problem reoccurring for me as well.

[Joolster]

I use PayPal for bookings for classes and knowing the dates that people want to come is pretty important. The email notification only identifies the class i.e. my own label in the product description. The info requested in two message boxes are (1) Name and (2) Workshop Dates, does not appear. However I have since learned that I can find the details by logging into PayPal and viewing them on the online payment record.

It makes no sense at all - the details are collected by PayPal and they appear in the payment record online, but do not come through on the email. Surely both are generated from the same source? Just more fiddling about and time wasting.