I actually ended up finding a workaround for this - it isn't ideal but at least it works. I noticed that the PayPal emails that have been coming since this problem started now seem to say "Item No" in the subject field, but don't actually say what item it is. That's the only other change I noticed from how it had worked for years previously. So I had an idea. I went into the EDIT BUTTON section for the drop-down button that isn't working, there is an area where you can "Add Tracking Information" if you want to keep track of how many items you are selling. I'd never used that as it obviously wasn't applicable to my situation because I am offering a service rather than actual items. But if you DO select tracking, you can put in the name of each item and the amount. So I did that, and put the amount of each item at 10000 (which is unlikely to ever run out). And now when a service is purchased, it will tell me which item it is in both the subject line of the email, and the body of the email. And it shows in PayPal. So I'm not sure what changed at PayPal's end. I feel the emails should still tell you which selection was made from the drop down regardless of whether you add tracking. But at least now I've been able to get it working and the fix was pretty quick. I hope this helps you! 🙂 Tracey from Australia
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