Email notices for purchases made

[Rhondydaisy]

Is it just me or has Paypal stopped sending emails showing that your Paypal card has been used?  I so loved this feature as I could track my husband's spending without having to badger him every day for receipts.  Help please.

[shuecrazy]

Not receiving emails either and am wondering when this is going to be resolved. I emailed support and they have no idea that it's an issue. They had me add and then remove my email from the notification section but, of course, that didn't work.

[sand6]

Guess they aren't monitoring this community either. 

[ritap]

I haven't gotten email notification of my debit card receipt/use since June!  Wish they would 'fix' this soon!

[PianoSteve]

This is getting more than frustrating.  I called about 4 days ago and was told that it was a known issue, that the system was "undergoing some maintenance", and that it should likely be fixed within a couple of days.  Still not fixed, and no other follow-up from PayPal.  "Maintenance" doesn't take this long, and emailing notifications should not be that complicated a thing to get back up and running. I'm a web developer, so I know quite a bit about how this stuff works.  I don't understand what the major problem could be, nor why they are calling it "maintenance" (nor why we weren't given a heads up that the system would be undergoing maintenance).

This is borderline critical for me, and making me seriously consider taking my business elsewhere.  I have been a PayPal customer for probably about 10 years, and have never really seriously thought about using anyone else for my website income, but this is getting to the point where it is taking way too much of my time to manage my account.

PayPal, PLEASE pay attention to these concerns, and give us some kind of update, a solution or at least a firm timeline for a solution, and try to keep me as a customer.  I WANT you to keep me as a customer, but you're going to have to give me a reason to stay...

[sand6]

I called this week and was told they expected it to be fixed by July 5th. It's weird that we are all getting different answers, BUT I got this information from a tech person - the 3rd person I was on the phone with in 1 call. I also ask her to log down that I wanted them to find a way to send all the back emails from these missing days since I use my email's search feature. I explained how very difficult it was to search through your transactions from their website. It is easy peasy in my email. 

Hope this helps.

[sand6]

Also - it can't be a "maintenance" issue since it is not all of their emails that are messed up. Just the debit card transactions and back-up funding transfer emails as far as I have noticed. I sent money to someone and got an email for that still. I also got the service team's test emails.

[newportgames]

Same problem here and it has beeen going on since June 21st. I have checked my profile and everything is fine so I was wondering what happened.

I really miss them and hope this problem gets fixed shortly.

[BizBuzz]

I am having the same issue - I had called last week for a separate issue, and discussed this in the process and they said it was a known issue, but did not give me a time to get fixed.

I too count on these emails to help me keep track of the spendings of the Debit Cards associated with my account.

Do they even pay attention to these boards?

Biz

[cplamann]

I'm having the same problems!  No email notifications for about two weeks now.  It's really affecting my bookkeeping 😞

[ShutterStuff]

Well, it is now July 7th and I am still not getting email notifications. Mine was working until June 23rd. It would be real nice if payPal would make some sort of announcement.