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E-mail address for direct contact ?

New Community Member

E-mail address for direct contact ?

Hi,

 

Can somebody pls inform an e-mail address for direct contact ?

 

Thanks,

Istvan/Europe/Hungary.

15 REPLIES
Moderator

Re: E-mail address for direct contact ?

Hi Istvan, PayPal email customer support is available 24 hours a day, 7 days a week. We will always make our best effort to reply to your email within 24 hours.

 

Here’s how to contact us:

  1. Log in to your PayPal account at www.paypal.co.uk
  2. Click the 'Contact Us' link at the bottom of the page.
  3. Type your question into the 'Tell us why you're contacting PayPal' field and click 'Find'.
  4. Then, in section 2 of the page, click 'Email us’ and follow the on-screen instructions.

Your inquiry will be submitted to PayPal Customer Services and a member of our team will respond to your inquiry shortly.

Even if you are not able to log into your PayPal account, you can still send us a question. Here’s how:

  1. Go to www.paypal.co.uk
  2. Click the ‘Contact Us’ link at the bottom of the page.
  3. Type your question into the 'Tell us why you're contacting PayPal' field and click 'Find'.
  4. Then, in section 2 of the page, click 'Email us’.
  5. Under ‘Unable to log in?’ click the ‘Continue’ button and follow the on-screen instructions.

Your inquiry will be submitted to PayPal customer support and a customer support agent will respond to your inquiry shortly.

Member

Re: E-mail address for direct contact ?

Wasn't really what he asked for was it !

Like everyone else, he just wanted to talk to someone direct who would actually help !!!!!

PayPal Employee

Re: E-mail address for direct contact ?

You can talk to someone directly through the "contact us" link. Click on 'call us' or 'e-mail us'.

 

On www.paypal.co.uk

 

1) Click Contact us

2) Click 'Call us'

3) Click 'Call customer service'

4) Either log into your account to verify who is calling (this means you spend less time speaking to an automated system) or click on 'continue'.

 

If you want to speak to someone about your account you're going to have to spend time verifying you are the account holder, whether before you call or after you call. Before you call will mean the call is shorter and therefore cheaper and will involve less time speaking to an automated system.

 

 

Similarly clicking on 'e-mail us' will require a few steps so PayPal knows who is e-mailing and why they are e-mailing.

New Community Member

Re: E-mail address for direct contact ?

I am trying to close my account. I have 3.30$ in my account which i obviously cannot withdraw to my account.

while trying to close my account am getting error as contact our costomer service so i clicked on 'email us' and selected the topic and sub-topic as account and close my account respectively after that am not able to send any mail. this is soo unfair

am highly dissatisfied.

Volunteer Advisor

Re: E-mail address for direct contact ?

@harsha12

 

If you can't withdraw the funds then can you ''spend'' it or send it to a family member or mate and then close your account.

 

If that doesn't work and emailing is not working then why not phone them or use SM?   >>

 

1.

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".


2.


Have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: E-mail address for direct contact ?

All BS. I AM ON THE CALL FOR NOW 45MIN. I know PAYPAL doesnt care at all about complains etc. Wensite is a joke. Try verufy urself...it stops at enter a new passwort. Whatever u enter is invalid. Paypal is a true nightmare...if you need help

Contributor

Re: E-mail address for direct contact ?

This is a **bleep** answer. (Paypal "bleeped" my original description.) He obviously has already tried to navigate the same crap series of paypal dialog boxes that I have which lead nowhere but to more frustration. He (I assume), like I, wants an email address that doesn't require a half day of wading through screens that don't apply to the question at hand and therefore lead to one dead end after another. Paypal makes enough money off of its customers that they should at least provide that level on minimal service.

New Community Member

Re: E-mail address for direct contact ?

Where is the "email us?"

Member

Re: E-mail address for direct contact ?

Sure they'll respond promptly. I've been trying to get a response for 9 days. If you're expecting a response from the contact us link, all you'll get is an auto response. Customer service worse than Comcast.