WHERE IS THE MESSAGE CENTER?

[charmxxx]

i cant find my message center account type : Business

[kernowlass · Accepted solution]

@charmxxx

Click on the bell icon in your paypal account.

[patpgdfr]

Clicking on the bell only leads to Notifications, meaning you cannot enter Message Center

[ediesbeads]

The notifications bell is not the same as the message center.  I sent paypal a message and received an email stating that they had given sent me a reply.  I am supposed to find it in the message center which does not seem to exist.??

[kernowlass]

@ediesbeads

You have to click on the bell icon after logging in to your paypal account and then it comes up with 2 options ie notifications and the other is message centre.

[herodusk]

This doesn't bring me to the message center.

Can anyone give the actual path to it?

[ravencroft]

i have the exact same issue, and have sent several emails to paypal regarding this and have not gotten any response or resolution either. the bell is NOT messages and they seemed to have failed to integrate the email mailbox into the website. have you gotten any new responses from them on this yet?

[PayPal_Olivia]

Hi everyone,

I'm sorry that there is any confusion regarding the Message Center. The Message Center is currently used by Personal accounts. Owners of Business accounts do not use a Message Center at this time, and instead receive emails from PayPal as needed.

I hope this clarification helps!

Olivia

[ravencroft]

Well the issue is, as a business account, PayPal DID send messages to me there at this mythical message center, NOT emails to me directly, so I have no way of reading them or even seeing the response to my issue in it. And they will not resend it to me via email, they just say check the message center. So PayPal itself has no idea what it's doing or how it's own system apparently works and ther response staff lack appropriate training.

[PayPal_Olivia]

Hi @ravencroft,

I'm sorry for the miscommunication that happened with the representatives that you spoke with. Messages would not be able to be sent to the Message Center on a Business account. They would automatically be routed to your email address. If you have not received an email, please check your junk mail or spam mail folder, or check with the email service provider to see if there are any emails being blocked at the server level.

Olivia