My email was changed without my authority
mitch741
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Sep-18-2020
10:35 AM
PayPal sent me a message this morning saying my account email was changed and a $50 payment was pending to that new address. I cancelled the payment, but I can't figure out how to remove that bogus email and make my real email the primary.
Labels:
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep-19-2020
04:10 AM
Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email.
Then change your password and security questions AND run a virus scan on your computer.
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- PayPal took money from my account because buyers card issuer took it in Payments Archives
- adding bank account problems in My Money Archives
- How do I change the currency with no balance in My Money Archives
- PayPal in Messenger 'Attachment unavailable' in My Account Archives
- Can't access PayPal without my old phone number in My Account Archives