At the end of my first conversation with a service agent i asked how could get a copy of the conversation. I was told to look in privacy and security for the option to request a copy but there wasn't any option to do this. The conversation developed into a protracted conversation with me sending screen shots of the pages i was told to go to so that the agent could see that the option wasn't there. The agent eventually told me that when i closed the conversation i would be given the option to get a copy. I closed the conversation and there was no such option. This makes me think i was told this just to get me to close the conversation or that the agent wasn't adequately trained or familiar with Paypals website and customer options.
I need copy of the conversations I have for my records. All the online chats I've had with other organisations eg my banks HMG etc have a simple and easy way of getting a copy of the conversation.
Is it possible get a transcript of conversations with Paypal agents? and if so can anyone let me know exactly how to do it ?
