A phone number got added?!

Daniboo
Contributor
Contributor
This morning I received an email stating I had successfully added a phone number to my account. This wasn’t me and certainly wasn’t my phone number, the email came from service @ . com. I changed my password but I’m still worried about this, any advice on what I should do? Anyone else had this? Thanks
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17 REPLIES 17

kernowlass
Esteemed Advisor
Esteemed Advisor

@Daniboo 

 

And was there a number added or was it a spoof email?


Advice is voluntary.
Kudos / Solution appreciated.
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Daniboo
Contributor
Contributor
It came from PayPal’s official email
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Joshyboy20
Contributor
Contributor
I had the same thing and when i log in there is only my number under phone numbers, no sign of this other phone number that supposedly got added that i dont know about.
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Daniboo
Contributor
Contributor
Did you get the email today too?
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PayPal_Rachael
PayPal Employee
PayPal Employee

Hi @Joshyboy20 and @Daniboo,

 

Thanks for posting about this.

We are aware of a technical issue that is causing this email to be sent when  some people are checking out as a guest on PayPal. We are working on getting it sorted ASAP. If you are ever worried it is best to check your account and reset your password but I can confirm that there is nothing to be worried about in this case.

 

Rachael  

 

 

 

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Joshyboy20
Contributor
Contributor
But i dont recall signing in as a guest? I would like to know then if the email daniboo has recieved displys the same phone number ending in 55741?
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mikedice417
New Community Member

I got the same type of email. Delivered 4/2/2020 00:23 GMT. My account looks OK, the phone number is valid and my 2FA is working so I guess I will not worry about it based on the comments from the moderator. Would be nice to see a list of changes to my account somewhere in my accounts page.

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Joshyboy20
Contributor
Contributor
No it was monday but didnt check emails untill today. Does the number end in 55741?
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Joshyboy20
Contributor
Contributor
No it was monday morning, thing is i added my phone number and then removed it to see if i get confirmation emails of removing number which i did, but this number that waas supposedly added was nowhere on my account but i never recieved an email confirming i removed the number, If that makes sense?
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