PayPal Community

Hi Stefb,   Welcome to the community and thanks for posting.  If you have received a payment you will see this in your account. If you are not seeing it in your Activity it is possible that the email is not genuine.    Fake emails, also known as 'phishing' or 'spoof' emails, attempt to trick you into revealing personal or financial information such as bank account details, credit card details and passwords etc. These fake emails often link to fake (spoof) websites where your information can be collected if you type it.   You’ll know that an email is not from PayPal when: It begins with a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always begin with your first and last name or the business name on your PayPal account. It asks for financial and other personal information. Our emails will never ask for your bank account number, debit or credit card number etc. We'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email. It asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account. It includes a software update to install on your computer. Here are some security tips to help you stay protected online: Even if a URL contains the word 'PayPal', it may not be a PayPal webpage. When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://www.paypal.com/. The 's' in ‘https’ means the website is secure. Look for the 'lock' symbol that appears in the address bar. This symbol indicates that the site you're visiting is secure. If you think you’ve received a phishing email, forward it to spoof@paypal.co.uk (so we can investigate) and then delete the fake email from your mailbox. If you‘ve responded to a fraudulent email and believe your PayPal account may now have been accessed, you should report the unauthorised access immediately. Note: If you provided any personal information in response to a phishing email or on a spoof website, change your Password and Security Questions immediately. If you provided any financial information, contact your bank and your credit card issuer and tell them about the situation. Review your PayPal payment and transfer activity to check that you recognise all recent activity. Rachael  ... View more

Hi @MC91,   Welcome to the community and thanks for posting.  I understand that you are having an issue accessing your old account due to some security checks. If you cannot access, the only way to resolve this is on the phone. Due to Covid 19 we have reduced staffing and it may take a long time to get through right now. What you could so, is use the new account for now and once things have settled down a bit, you can give us a call so we can sort it all out for you. Since you do not have ID in your new name it is best to operate in your maiden name for now.  Rachael  ... View more

Hi @JCR12,    Thanks for posting about this.  The type of bank added is generally donated by your bank. Whether you use a savings or checking account shouldn't matter as long as your bank accepts withdrawals to these accounts. That is an important one to check with your bank as a lot of banks will not allow money to be received by transfer to a savings account.    Rachael  ... View more

Hi @Paragon1682,   Thanks for posting about this.  Another reason your payment might be pending is that it was sent using an eCheck. You will find more information on this here https://www.paypal.com/us/smarthelp/article/i-sent-an-echeck,-but-the-payment-is-pending.-why-faq572 .    Rachael  ... View more

Hi @Joshyboy20 and @Daniboo,   Thanks for posting about this. We are aware of a technical issue that is causing this email to be sent when  some people are checking out as a guest on PayPal. We are working on getting it sorted ASAP. If you are ever worried it is best to check your account and reset your password but I can confirm that there is nothing to be worried about in this case.   Rachael         ... View more

Hi @Toocudalee, Welcome to the community and thanks for posting. If you have an issue with an item you have received I recommend opening a claim with us in the Resolution Centre of your account. That way if you need to send it back we will provide you with an address to do this.  Rachael  ... View more

Hi @mary211,   Thanks for posting.  You cannot add money directly through your bank. You can add money from Gcash though. You will find more information here https://www.paypal.com/ph/webapps/mpp/gcash-easy-withdrawals .    In Phillipines, it is also required that you add a confirm a card on your account to ensure that it is verified.  Rachael  ... View more

Hi @louclarino,   Welcome to the community forum and thanks for posting. When you make a payment as a guest you should receive an email to confirm that this has gone through. To check on it I would recommend reaching out to us by phone or email. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page.  Rachael  ... View more

Hi @Emmajp,   Welcome to the community forum and thanks for posting.  We are aware of a technical issue that is causing some people to get this error when adding information to a claim. We are working on getting it resolved as quickly as possible. The good news is that for most people the document is actually coming through to us. You will know this has happened when the case state changes to say that we are reviewing. If you don't see this change just drop us an email so we can help. You will find our email contact by clicking Help & Contact at the bottom of any PayPal page.  Rachael  ... View more