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Merchant Security Upgrade Testing (PP-LIVE-8238)

Highlighted
Moderator

Re: TLS 1.2

Hi,

 

All of the information related to the new TLS upgrade can be found in these two resources:

https://www.paypal-notice.com/en/TLS-1.2-and-HTTP1.1-Upgrade/
and
https://www.paypal-notice.com/en/IPN-Verification-Postback-to-HTTPS/ (should you be using IPN)

In order to determine where your account was identified as having an issue, you can create a request to https://www.paypal-techsupport.com/
Our Merchant Technical Support staff can potentially provide some further guidance for you to work with your developer or CRM to ensure the necessary changes are made.

That being said, if you are currently processing transactions through your website successfully to PayPal, you are passing the new TLS protocol.

Highlighted
Member

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

I'm still receiving notifications that I need to upgrade, including mail from the start of the month that finally arrived saying I need to upgrade but when I checked the pages are either "Oops. Not found" or say "Connection OK" so I don't know how I can upgrade to the newest version so I don't have to lose my account. It says I still need to upgrade my TLS but I have no idea how.

Highlighted
Moderator

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

Hi LittleZe, if you are using the APIs for your PayPal transactions (which will communicate via the TLS protocols) you need to check with your server administrator that the TLS protocols v1.2 are used. Your server administrator knows how to upgrade to TLSv1.2 in case it is not already done.

Highlighted
Contributor

TLS 1.2 Update

Hello, I am trying to add a link to my business FB page. I came across this information TLS 1.2 I might have already have updated. How can I check?

Highlighted
Contributor

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

We too have been getting continuous emails saying we need to be upgraded and now today a phone call - to which we cannot return the call as your systems say there is an error and disconnects us after being on hold for about 10 minutes.

 

Our host server has confirmed with us back in April that we are good to go and that our server has all the updated software etc. that you are requiring and even some that are newer updates from what you have asked for. It is becoming increasingly concerning that we get these emails and calls when our service has not had any issues and when our host even declares we are fine.

 

Would someone please be able to update us as to whether or not we are part of a mass email network and no one is really trying to reach us personally as much as generically reaching out to everyone?

 

Thank you.

Highlighted
Contributor

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

I don't understand how this works and I'm stressing out about it. I was away and nobody told me I got the letter from Paypal explaining the TLS 1.2 update until now. 

Highlighted
Member

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

I have migrated all my API calls using the ipnpb.paypal.com subdomain for several days, and the payments are working well.

At first I think all our calls are TLS1.2 compliant, but my boss is asking me why we are still receiving emails and account restrictions ... have I missed something?

Highlighted
Contributor

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

So this morning it happens, I get this message:

 

Your account was limited for failing to upgrade your encryption protocols to Transport Layer Security (TLS) 1.2. You will not be able to move money out of your PayPal account until you make the required update.

 

I upgraded to TLS 1.2 a number of days ago.  I've tested with sandbox multiple times (and it works fully).

 

It's 100% clear in the documentation that sandbox was already upgraded to 1.2, and that if you hadn't upgraded the sandbox would work.

 

And there's nothing that will tell me where the problem is.  (if there is one which I don't believe there is).

 

Any MTS don't reply to questions about it, and I can't get through to a real person at MTS, only staff who have no clue about the upgrade.

Highlighted
Moderator

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

Hi,

 

All of the information related to the new TLS upgrade can be found in these two resources:

https://www.paypal-notice.com/en/TLS-1.2-and-HTTP1.1-Upgrade/
and
https://www.paypal-notice.com/en/IPN-Verification-Postback-to-HTTPS/ (should you be using IPN)

In order to determine where your account was identified as having an issue, you can create a request to https://www.paypal-techsupport.com/
Our Merchant Technical Support staff can potentially provide some further guidance for you to work with your developer or CRM to ensure the necessary changes are made.

That being said, if you are currently processing transactions through your website successfully to PayPal, you are passing the new TLS protocol.

Moderator

Re: Merchant Security Upgrade Testing (PP-LIVE-8238)

Hi,

 

All of the information related to the new TLS upgrade can be found in these two resources:

https://www.paypal-notice.com/en/TLS-1.2-and-HTTP1.1-Upgrade/
and
https://www.paypal-notice.com/en/IPN-Verification-Postback-to-HTTPS/ (should you be using IPN)

In order to determine where your account was identified as having an issue, you can create a request to https://www.paypal-techsupport.com/
Our Merchant Technical Support staff can potentially provide some further guidance for you to work with your developer or CRM to ensure the necessary changes are made.

That being said, if you are currently processing transactions through your website successfully to PayPal, you are passing the new TLS protocol.