question on hold money

[robertotaiwan]

hello 

this is Roberto, I live in Taiwan

i received from a friend, repeat again a " FRIEND" from Italy the amount of 120euro

because in Taiwan we cannot recharge by ourself Paypal, the only way is someone can send money from an overseas country.

after received i have to deal it as i am selling something . and PP holds the amount from 6 up to 21 days, if the BUYER doesn't confirm it. " BUYER"?? SELLER?? 

I haven't sell anything and my friend didn't purchase anything. 

i just want to purchase from my PP account online goods and other.!!

so why i have to deal this money like i am a company ??

and if was a mother send a gift for a birthday?? 

[kernowlass]

@robertotaiwan 

Its down to how the payment was SENT to your account.

1. If they sent using money > goods / services option then paypal would see you as a seller and apply the new seller hold. They would also charge you a fee.

2. If they had sent using the send money > family / friends option then you would have had the payment instantly. (However that option is not available in every country).

[Dom771 · Accepted solution]

Hi Roberto. I had to call PayPal in the end as it was taking too long for them to respond by email. So basically, the solution to this is to ask your friend to login to their account and click on the link/button that says they have received the item (you didn’t actually send in reality). This will make the funds availavle for you to withdraw immediately but unfortunately you won’t receive the full amount as PayPal charge “sellers” a commission to receive their money. What happened to you and I in this case is that our friends didn’t select ‘Sending money to friends or family’ from the list of options PayPal offers. By not selecting this, PayPal selects the option of ‘goods or services’ from the list by default. Apparently they don’t offer any refund for this error and you will still be charged the commission which is very kind of them 🙂 Hope this helps!