Where are my funds

Vicky801
New Community Member
Hi. So last week I had money transferred to me via PayPal and I got the notification to say I had received the funds and when I logged into PayPal, the funds went straight from ‘available balance’ to my ‘money received’. Normally when I have funds sent to me, I’m given the choice to withdraw and send to my bank. This isn’t the case. I’m not being given a choice to withdraw and it’s showing in my activity as money received with a green plus next to the funds And then showing nil in my available funds...but I haven’t actually received it!! What’s going on. Very frustrating.
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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Vicky801,

 

Thank you for your post! I'm sorry that there's any confusion regarding a recently received payment. It sounds like the payment is held. Please take a look at this article for more information.

 

I hope this helps!

 

Olivia

 

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