Track Shipment button takes me to error page -- will this delay payment release?
Zuvan
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-19-2020
09:24 PM
Hi, I've added the tracking number and selected the correct courier (TNT) and using the tnt tracking website the item is now showing as Delivered.
On the transaction it states: "You've successfully updated your shipment information. You'll receive your funds within 1 day of delivery." (I last updated the shipping info about two days ago and set the status as shipped). However, when I click the "Track Shipment" button on PayPal it brings me to an error page:
Is this normal? Will my funds be released within the 1 day still? Is the process manual (i.e paypal staff check tracking id on tnt website?) Should I change the status from "Shipped" to "Order Processed"?
Many thanks!
Labels:
2 REPLIES 2
Julian_peters91
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oct-12-2020
03:23 AM
Me too. On aus post my parcel I sent has been delivered but on PayPal I get the same page as you.... I just want the funds released but can’t find a solution
ej5107gal
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jan-28-2021
12:27 AM
Had the same problem. I sold items on eBay. It took me the entire 21 days to get my funds released. And even then, the same status of "Shipped" is still shown on Paypal even though it has been delivered already.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- My money is hold up in My Money Archives
- Payment declined, bank have money as pending debit card transaction in Payments Archives
- Payment hold released from ebay - but not on paypal. Technical issue? in My Money Archives
- Holding funds for 180 days? in Disputes and Limitations Archives
- payment hold in My Money Archives