Paypal won’t let me transfer balance

[jayda2328]

I go to summary and I have money on my balance. Anytime I try to transfer the money to my card it says I have no money. I know I have money on my account, I’m just confused as to why I cant transfer it.

[PayPal_Martin]

Hi @jayda2328

Welcome to our Community!

In such a case please check if the amount is in the pending balance or in a different currency than you primary currency. You might need to change the currency, explained  here,  before you withdraw the funds to your card or wait until the funds are in your available balance. The reasons why funds could be on hold or in your pending balance are explained here. 

Thanks

Martin

[jayda2328]

I do need to change the currency, but there isn’t an option in my wallet that allows me to change currency.

[PayPal_Dani]

Hey @jayda2328,

If you're not able to convert your currency using the information provided above, it is possible you may have restrictions or limitations on the account, which can commonly found in the Resolution Center. 

If you continue to have troubles, you may want to reach out to PayPal's customer support for more direct assistance. You can use any options that are available here: Contact Customer Service

I hope this information helps you get your funds converted and transferred in a timely manner.