PayPal_Dani

Hi @Fryz1,   Thank you for joining us here on the PayPal Community Forums, and reaching out. I know that having funds on hold can be stressful, but depending on what type of hold the payment is under, there are different options on how to get funds released.   You can find information on why payments are held here: Why is my payment on hold or unavailable?   There is also information on how to release payment holds here: How can I release my payment(s) on hold?    I hope this information helps clear things up, and get your funds made available quickly.   ... View more

Hello @gwsoukup,   I'm glad you joined us here on the PayPal Community Forums. I know it can be frustrating when you're having trouble requesting a refund, but I'd be happy to help you. While there is not a direct refund request option on PayPal, you can always reach out to the seller via email to ask them for an email. Or if there is an issue with the purchase you made, you can dispute the payment, and we will work to help ensure you either got what you purchased or your funds back. You can find information on getting a refund issued in our PayPal Help Center here: How do I request a refund?   I hope that this information helps you get your refund in a timely manner.    ... View more

Hello @Charlottebetts9,   Thank you for joining us here on the PayPal Community Forums, and for sharing your question. When beginning the Pay in 4 or Pay in 3 process, an authorization can be made on the intended repayment method, to ensure it is valid and active. These authorizations typically fall off within 48 hours, but depending on the card company or bank, may take a little longer.    I hope this information reassures you, as our systems work to clear out any temporary holds from your checkout process.   ... View more

Hi @Fadix07,   I'm glad you joined us here on the PayPal Community Forums. I'm sorry to hear that you've had trouble with your CDKeys purchase, I know that can be frustrated. When you're unsure if a payment went through or not, the best thing to do, is to check your email inbox as any time you complete a payment with PayPal, an email receipt is issued out. If the website errored out in the middle of the checkout process, it is possible the card may have been authorized, which would place a temporary hold on the card. If that is the case, these holds typically fall off within 5 business days, but your card issuer or bank would be able to provide more information on that timeframe.   I hope this helps to resolve your situation, and that you have a good day.   ... View more

Hello @Mihaaa,   Thank you for joining us here on the PayPal Community Forums. Typically the card or bank account that is being charged, will be charged in the currency that the financial institution uses. That being said, you should have the opportunity to choose if either PayPal or your financial institution does the currency conversion. You can find information on that here: How do I send a payment in another currency?   I hope this information helps to clear things up for you, and that you have a great evening.   ... View more

Hello @dcolzzplus,   Thank you for reaching out to us here on PayPal Community Forum. I'm so sorry to hear that you're having to deal with unauthorized activity of any kind, I know it can be stressful. From what you shared, it sounds like you're not able to access your account any longer, so I would suggest reaching out to us via any of the below options so you can get in touch with PayPal Customer Support to ensure we investigate this appropriately.   PayPal Customer Support PayPal Support on Facebook PayPal Support on Twitter   I hope you are able to get in touch with us soon so we can assist you through this.   ... View more

Hello @OMMI8 and @SheetalRani17,   Thank you for reaching out to us here on the PayPal Community Forums. If you didn't make a purchase using PayPal, but Fitbit says they are returning the funds via PayPal, then that means they would be sending the money to you, likely using an email address or phone number you provided to them. When you receive money via PayPal, a notification gets sent. If the email address or phone number you provided to Fitbit is not linked and confirmed on your PayPal account, then the funds would not show until you have done so. You can link and confirm an email by following the directions found here. You can also link and confirm a phone number by following the instructions here.   I hope that this helps you get your refunds quickly.   ... View more

Hi @james953,   I'm sorry to hear that we've permanently limited your account. I know that can be frustrating, but these decisions are not something made lightly. Typically if an account has been permanently limited, then some part of our user agreement has been broken, but without being able to see the account, I would not be able to share any details. I would suggest reaching out to PayPal customer support using any of the options found here, as they will be able to provide more direct assistance: PayPal Customer Support   I hope this information is able to clear some things up for you.   ... View more

Hello @Annavdb and everyone else,   Thank you all for reaching out to us via the PayPal Community Forums. Based on what you are all sharing, it sounds like you're receiving invoices for purchases that you have not made, and I understand how confusing that can be. When you receive an invoice, you are not obligated to pay that invoice. If you don't recognize who sent it, or what the invoice is for, you can actually cancel the invoice to remove it from your account.   You can do so by following these steps for a Personal PayPal account.   Log in to your PayPal account. Either find the request or invoice on your Summary page or click Activity. Click Cancel next to it. Click Yes to complete the cancellation. I hope this helps you all get everything resolved for you quickly. ... View more

Hello there @udg02,   Thank for reaching out here on the PayPal Community Forum. I'm sorry to hear that you're encountering issues with the PayPal website. If you're getting the same errors that are mentioned above, then it seems like it may be an issue with the website itself. The best steps to take would be to clear your cache and cookies, and/or try using a different internet browser.    If you have a Windows computer, then you can press the Ctrl + Shift + Delete keys to bring up the window to clear your cache and cookies. Similarly, if you're using a Mac, then you can press the Function + Shift + Delete keys to to bring up the necessary window.   If this doesn't resolve the issue for you, I would suggest reaching out to PayPal customer supporting using the Contact button at the bottom of most PayPal pages.   I hope this all helps you get to the pages you need in a timely manner.   ... View more

Thank you for reaching back out to us @OussamaK,   While depending on where you are located in the world, different customer service options, the best way to handle an issue potentially involving PayPal's internal security system, is by contacting PayPal customer support via phone.    I hope you can get in touch with our customer service group to clear this up in a timely manner.   ... View more

Hi there @Ann153,   Thank you for reaching back out to us. I'm sorry to hear that you're continuing to have trouble with signing up for our Free Return Shipping program. If you're having trouble with one browser, please attempt to access the webpage to sign up using a different browser. You can sign up for our Free Return Shipping program here.    I hope this helps you get everything taken care of.   ... View more

Hello there @DebStoh85,   Thank you for joining us and reaching out via PayPal Community Forums! I'm sorry to hear that you're having trouble with ordered a new PayPal Debit Card, but we're here to help. If you're trying to sign up for a PayPal Debit Card for the first time, you can do so here.   If your card is getting close to expiring we generally will issue a new card a few months prior to it expiring. If you need to report a card lost or stolen, you can do so by following the steps found here.   If these options don't work for you, then the next step would be to reach out to PayPal Customer Service which you can do by clicking the Contact Us button at the bottom of the PayPal page.    I hope with this information you're able to get a new card issued soon.   ... View more

Hi @Leonjay419,   Thank you for joining us on the PayPal Community Forums. I'm sorry to hear that you're having trouble with making a payment. Payments can be denied for a variety of reasons, which are covered in our PayPal Help Center here. That being said, it sounds like we had trouble with charging the card, which can mean a potential issue with the card itself. If that is the case you may want to reach out to your card issuing company to ensure there are not problems with it.   I hope this information helps you get your payment completed in a timely manner.   ... View more

Hello @uslit,   We appreciate you reaching out here on the PayPal Community Forums. I'm sorry to hear that you've been having such trouble with accessing your account. From what you shared, it sounds like you're not able to login to your account due to an issue with verification. If you are not able to login to the PayPal account at all, the best thing to do, would be to reach out to PayPal customer support directly, which can be done using any available options found here: Contact Customer Service   I hope that by reaching out to them, you are able to reach a quick resolution to any issues with your account.     ... View more

Hello @1kornelija,    Thank you for joining us here on the PayPal Community Forums. I appreciate you stopping by with your questions. You can transfer money from one PayPal account to another, and if you are not needing the first account, you could then close the PayPal account.   This Help Center article provides step by step instructions on how to send money: How do I send money?   While this one will take you through the process of closing an an account: How do I close my PayPal account?   I hope these help get your funds transferred quickly.   Thank you, and have a wonderful day.     ... View more

Hello @S3eedwolv,   Thank you for reaching out to us on the PayPal Community Forums. I'm sorry to hear of the troubles you're having with withdrawing funds, I know that must be frustrating. Withdrawals to a card can be declined for a number of reasons, each with their own method to work through. There's information to help you complete a withdrawal here: Why can't I transfer money from my PayPal account?   If none of these fit with the issues that you're running into, I would advise that you reach out to PayPal customer support for more direct assistance. You can do so by clicking the Contact button at the bottom of most PayPal pages, or by going here: Contact Customer Service   I hope that this information helps you with withdrawing your funds.   ... View more

Hello there @PeachyPandy,   Thank you for joining us here on the PayPal Community Forums. I know it can be frustrating not being able to make a payment. Payments can be declined for a variety of reasons, and this PayPal Help Center article can help explain what causes these issues: Why was my payment declined?   I hope that this information helps you get your payments taken care of in a timely manner.   ... View more

Hi there @BenPe,   Thank you for joining us on the PayPal Community Forum and reaching out. The 'Inst Xfer; that shows on a bank statement typically indicates that a payment was made using a bank account. Bank transfer where PayPal would have had to front the money as bank transfers can take up to 5 business days to complete. This Help Center article covers why the 'Inst Xfer' would show on the statement as well: How do I update my business name on customers' credit card statements?   I hope this helps to clear everything up for you, and that you have a great day.   ... View more

Hi there @Samb86,   Thank you for joining us on the PayPal Community Forums. When a payment made with PayPal Credit is refunded, the refunded amount is then deducted from the owed amount. However, if a refund was done as a second payment back to the buyer, then the funds would remain owed on the PayPal Credit account. If your payment does show as refunded, but the amount was not credited back to your PayPal Credit account, you will want to contact PayPal customer support for further assistance. You can contact PayPal support by clicking Contact at the bottom of most PayPal pages, and choosing any of the available options.   I hope this helps to clear things up for you, and that you get this resolved in a timely manner.     ... View more

Hello @maxwellstone254,   I want to start off by welcoming you to the PayPal Community Forums. I know that being unable to withdraw your funds can be stressful, but I'm glad you posted your situation here. Withdrawing funds is a bit different with Thunes, but this PayPal FAQ page can shed a light on how to get setup and get funds transferred: Frequently Asked Questions   I hope the information found on that page helps you get your funds withdrawn in a timely manner.   ... View more

Hello @Elani1 and @csakany97,   Thank you for stopping by the PayPal Community Forums. I know it can be stressful to not be able to access your account, so I'm glad you both reached out. If you are unable to login to your PayPal account to update the information, then the alternate option, would be to contact PayPal customer support directly. You can reach PayPal but clicking the Contact button at the bottom of most PayPal pages, and using any available options found there.    I hope this information helps you both to update you accounts accordingly.   ... View more

Hello @Rayen4,   Thank you for joining us on the PayPal Community Forums, and reaching out. I understand your concern with changing currency conversion rates. The currency conversion rates are updated regularly, and as such the rate used for a payment may differ from the rate when a payment is refunded. This PayPal Help Center covers where you can find the current rates, along with information on when they are updated: Where can I find PayPal's currency calculator and exchange rates?   I hope you this article helps clear things up in regard to currency conversion with PayPal.   ... View more

Hello @pelja001,   Thank you for joining us on the PayPal Community Forums. I'm sorry to hear that you're having trouble with linking your Google Pay and PayPal, I'm glad you reached out here. This PayPal Help Center article covers the steps that need to be taken to link the two: How can I add PayPal to Google Pay?   I hope this information helps you get the two linked up in a timely manner.   ... View more

Hi @Phrenk12,   Thank you for reaching out and posting on the PayPal Community Forums. I'm sorry to hear that you're having trouble with printing international shipping labels. I know it can be frustrating not being able to complete the actions you need. In many situations, errors on the website can be dealt with by changing internet browser, device, or even clearing your cache and cookies. If you continue having trouble after trying these options, I highly suggest reaching out to PayPal customer support via the Contact button a the bottom of most PayPal pages, or reaching out on Twitter or Facebook.   I hope this information helps clear up any issues you're encountering.   ... View more

  Hello @denae1982,   Thank you for joining us on the PayPal Community Forums. I'm sorry to hear that you're having such trouble with your PayPal Credit. I can only imagining the frustration you have faced. The good news, is that if the PayPal Credit is linked to a different PayPal account, then PayPal customer support can help disconnect them. Then the PayPal Credit product could be linked to the proper PayPal account.   To reach PayPal customer support, you can click the Contact button at the bottom of any PayPal page, and use any options listed.   I hope this helps you get in touch with PayPal support to get this resolved in a timely manner.   ... View more