PayPal Community

PayPal_Dani · ‎Jun-26-2022

Hi @Fryz1, Thank you for joining us here on the PayPal Community Forums, and reaching out. I know that having funds on hold can be stressful, but depending on what type of hold the payment is under, there are different options on how to get funds released. You can find information on why payments are held here: Why is my payment on hold or unavailable? There is also information on how to release payment holds here: How can I release my payment(s) on hold? I hope this information helps clear things up, and get your funds made available quickly.

PayPal_Dani · ‎Jun-13-2022

Hello @gwsoukup, I'm glad you joined us here on the PayPal Community Forums. I know it can be frustrating when you're having trouble requesting a refund, but I'd be happy to help you. While there is not a direct refund request option on PayPal, you can always reach out to the seller via email to ask them for an email. Or if there is an issue with the purchase you made, you can dispute the payment, and we will work to help ensure you either got what you purchased or your funds back. You can find information on getting a refund issued in our PayPal Help Center here: How do I request a refund? I hope that this information helps you get your refund in a timely manner.

PayPal_Dani · ‎Jun-13-2022

Hello @Charlottebetts9, Thank you for joining us here on the PayPal Community Forums, and for sharing your question. When beginning the Pay in 4 or Pay in 3 process, an authorization can be made on the intended repayment method, to ensure it is valid and active. These authorizations typically fall off within 48 hours, but depending on the card company or bank, may take a little longer. I hope this information reassures you, as our systems work to clear out any temporary holds from your checkout process.

PayPal_Dani · ‎Jun-13-2022

Hi @tazmania, Thank you for reaching out to us here on the Community Forum! When downloading transaction history information, there are a variety of options depending on the type of PayPal account you have. You can find information on how to download your history here in our Help Center article: How do I send a payment in another currency? I hope with this information, you are able to get the transaction details you need downloaded.

PayPal_Dani · ‎Jun-13-2022

Hi @Fadix07, I'm glad you joined us here on the PayPal Community Forums. I'm sorry to hear that you've had trouble with your CDKeys purchase, I know that can be frustrated. When you're unsure if a payment went through or not, the best thing to do, is to check your email inbox as any time you complete a payment with PayPal, an email receipt is issued out. If the website errored out in the middle of the checkout process, it is possible the card may have been authorized, which would place a temporary hold on the card. If that is the case, these holds typically fall off within 5 business days, but your card issuer or bank would be able to provide more information on that timeframe. I hope this helps to resolve your situation, and that you have a good day.

PayPal_Dani · ‎Jun-13-2022

Hello @Mihaaa, Thank you for joining us here on the PayPal Community Forums. Typically the card or bank account that is being charged, will be charged in the currency that the financial institution uses. That being said, you should have the opportunity to choose if either PayPal or your financial institution does the currency conversion. You can find information on that here: How do I send a payment in another currency? I hope this information helps to clear things up for you, and that you have a great evening.

PayPal_Dani · ‎May-22-2022

Hello @dcolzzplus, Thank you for reaching out to us here on PayPal Community Forum. I'm so sorry to hear that you're having to deal with unauthorized activity of any kind, I know it can be stressful. From what you shared, it sounds like you're not able to access your account any longer, so I would suggest reaching out to us via any of the below options so you can get in touch with PayPal Customer Support to ensure we investigate this appropriately. PayPal Customer Support PayPal Support on Facebook PayPal Support on Twitter I hope you are able to get in touch with us soon so we can assist you through this.

PayPal_Dani · ‎May-22-2022

Hello @OMMI8 and @SheetalRani17, Thank you for reaching out to us here on the PayPal Community Forums. If you didn't make a purchase using PayPal, but Fitbit says they are returning the funds via PayPal, then that means they would be sending the money to you, likely using an email address or phone number you provided to them. When you receive money via PayPal, a notification gets sent. If the email address or phone number you provided to Fitbit is not linked and confirmed on your PayPal account, then the funds would not show until you have done so. You can link and confirm an email by following the directions found here. You can also link and confirm a phone number by following the instructions here. I hope that this helps you get your refunds quickly.

PayPal_Dani · ‎May-22-2022

Hi @james953, I'm sorry to hear that we've permanently limited your account. I know that can be frustrating, but these decisions are not something made lightly. Typically if an account has been permanently limited, then some part of our user agreement has been broken, but without being able to see the account, I would not be able to share any details. I would suggest reaching out to PayPal customer support using any of the options found here, as they will be able to provide more direct assistance: PayPal Customer Support I hope this information is able to clear some things up for you.

PayPal_Dani · ‎May-15-2022

Hello @Annavdb and everyone else, Thank you all for reaching out to us via the PayPal Community Forums. Based on what you are all sharing, it sounds like you're receiving invoices for purchases that you have not made, and I understand how confusing that can be. When you receive an invoice, you are not obligated to pay that invoice. If you don't recognize who sent it, or what the invoice is for, you can actually cancel the invoice to remove it from your account. You can do so by following these steps for a Personal PayPal account. Log in to your PayPal account. Either find the request or invoice on your Summary page or click Activity. Click Cancel next to it. Click Yes to complete the cancellation. I hope this helps you all get everything resolved for you quickly.

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