Payment on hold

[riapula]

Got paid by a foreign client for a service I provided, and Paypal put the payment on hold until it is confirmed by the client that they received my service, but the client says that they did not receive an email or any sort of notification that will allow them to confirm. Without their confirmation, I would have to wait 21 days. Has anyone else encountered this? Please help I need the money right away for medical expenses.

[kernowlass]

@riapula 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed in your account then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.