New to PayPal to get donations for the stray cats I help

JanRy
New Community Member

I created this account way back but just recently decided to use to receive donations to fund stray feeding, stray cats' vet care and needs and their spay/neuter surgeries. 

 

One old friend of mine tried sending funds but she said it was refunded/ credited back to her and on my end it says that the funds are on hold until an order form is completed. 

 

I think I have followed all the steps asked from me to set up this PayPal account correctly. However, I can't find the resolution to this dilemma. Every day it is not fixed and there is a guest to check on my page and try to send money via PayPal, it means some cats missing their vet check ups, losing the slots for their spay/neuter surgeries and shortage of food for them.

 

Please HELP. I need this account fixed soon so I can receive funds or donations for the strays I look after. 

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @JanRy

Welcome to the PayPal Community!

I'm sorry to hear you're having trouble accepting a donation. For account-specific assistance, I recommend contacting Customer Support. You can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message or Twitter Direct Message.

I hope you're able to accept donations soon! 

- Meghan


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