My money was on hold and my client don't want to verify the confirmation

pmglory
Contributor
Contributor

I'll just give a little brief explanation of what's going on here.

Me and my client had a commission, then he transferred the money to my account (last april 5). As I expected, the money was marked as on hold, because my account is new. Then after we finished our commission (april 9), I marked the transaction as "shipped" so he can confirm it and I can now get my money without waiting.

So here's what the real issue is. 

My client is afraid of confirming the email that paypal sent him, an email about confirming that he already received the products/commission I gave to him. So instead of confirming it, he just sent the receipt of his payment.

Now, forget about forcing my client to confirm the email paypal sent him. What I want to know here is, will I be still able to get my on hold money even if my client didn't confirm that he received the product/commission?

My paypal says "You have recently updated your order information. You’ll get your money within 7 days of verification." but what if he didn't verify the email that paypal sent him? Will I still be able to get my money?

 

Anyways, it's my second time receiving a money. The first one was smooth and I was able to get the money on the day of payment, because my first client confirms that she received the product/commission.

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Elloisa
PayPal Employee
PayPal Employee

Hi @pmglory 

 

Yes, you will still be able to get your money even if your client didn't confirm that he received the product/commission. The funds will just stay on hold for 21 days from the transaction date and will automatically be released to your PayPal balance after.

 

Regards. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pmglory 

 

If tracking does NOT show item as delivered and client does NOT confirm receipt of item then funds are released at 21 days post payment.


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Solved

Elloisa
PayPal Employee
PayPal Employee

Hi @pmglory 

 

Yes, you will still be able to get your money even if your client didn't confirm that he received the product/commission. The funds will just stay on hold for 21 days from the transaction date and will automatically be released to your PayPal balance after.

 

Regards. 

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