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Why didn't Client receive a confirmation payment email

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Cdownham12
Contributor
Posted on

A client paid for a product via my website however they never got a confirmation email of payment?

How can I make sure they get one in future?

 

thanks 

1 REPLY 1

Why didn't Client receive a confirmation payment email

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PayPal_Siobhan2
Moderator

Hi Cdownham12, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

These emails are automated, and not a feature you will need to add to your PayPal account. If your buyer has not received the payment notification email, they will need to check the junk/spam mailbox, and ensure PayPal emails are marked as safe. 

 

- Siobhan 

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