How can i take my money back, or send again my money to my friend ?

JohnnyPhunggg
Contributor
Contributor

Hi everybody,

I had a request from my friend in USA. I sent him money by my Credit card, from Vietnam. The status was successful, my Credit card was charged. Then, i found out the transaction was canceled, i still don't know why. I saw my money from "Money in", but the Balance is still zero. I just cannot use that money to send him again, i cannot withdraw it. So where is my money ?
I need help, thank you in advance for your answers.

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1 REPLY 1

PayPal_Celeste
Moderator
Moderator

Hello @JohnnyPhunggg,

 

Thank you for post. I can understand how concerning a missing payment can be. If the payment was cancelled, then it was likely refunded. Generally refunds are returned to the original funding source. Here's a great Help Center article with more details regarding Refunds. I hope this helps!

 

Take care,

 

- Celeste 

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