Hold

[Alanacardamone]

My payment was put on hold for no reason and I depend on this money to pay for everything at the moment. I provided tracking details 2 days ago and I still haven’t heard anything. I need help this is absolutely ridiculous I need to access this money ASAP.

[kernowlass · Accepted solution]

@Alanacardamone 

https://www.paypal.com/au/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

[PayPal_Jack]

Hi @Alanacardamone,

Thank you for reaching out. 

I understand that your payment is currently on hold. Funds received for the payment of Goods and / or Services are subject to a holding period of up to 21 days or until we can confirm that the buyer has received the item or service they purchased from you using the tracking information you provided. We do this in an effort to create a safer online payments community, the money received is yours and is placed on hold in your pending balance.

If you can see that the shipping status has changed to reflect that the item has been delivered via the online tracking updates, please reach out to our Customer Support Specialists directly. They will review, verify that the buyer has received the item purchased and release the funds once they have done so.

To contact Customer Support, please follow the steps below:

1. If you're reading this on the PayPal app, tap Contact at the bottom of the screen. If you're on a web browser, go to our Contact Us page.
2. Select the issue that most closely matches your reason for contacting us.
3. If the information you're shown on-screen doesn't answer your question, scroll down. Depending on the issue, you'll see an option to message or call us.

I hope this helps, 

Jack