Hi @Peto9,
Thank you for reaching out.
I understand that your payment is currently on hold. Funds received for the payment of Goods and / or Services are subject to a holding period of up to 21 days or until we can confirm that the buyer has received the item or service they purchased from you using the tracking information you provided. We do this in an effort to create a safer online payments community, the money received is yours and is placed on hold in your pending balance.
If you have tracking information, here’s how to add it or change the order status:
- Click Activity at the top of the page.
- Click the transaction you'd like to update and then Get your money.
- If you sold products and have a tracking number, select Product and add the tracking information.
- If you sold an intangible item or service, select Service or virtual product and confirm the order status.
- Click Submit.
Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.
If you can see that the shipping status has changed to reflect that the item has been delivered via the online tracking updates, please reach out to our Customer Support Specialists directly. They will review, verify that the buyer has received the item purchased and release the funds once they have done so.
To contact Customer Support, please follow the steps below:
- If you're reading this on the PayPal app, tap Contact at the bottom of the screen. If you're on a web browser, go to our Contact Us page.
- Select the issue that most closely matches your reason for contacting us.
- If the information you're shown on-screen doesn't answer your question, scroll down. Depending on the issue, you'll see an option to message or call us.
I hope this helps,
Jack
